Data Center Hardware RMA Specialist

CloudOne Digital; Sunnyvale (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

401(k)

Team culture

Predictable hours

Varied work

Idea contribution

Job summary

Nexcess in Sunnyvale, CA seeks a skilled RMA Specialist to support 24/7 data center operations, focusing on hardware lifecycle management, setup, testing, diagnostics, repair coordination, and RMA processing.

This role ensures that all physical infrastructure—servers, storage devices, and network equipment—operates reliably and securely, with stringent inventory and documentation practices. On-site, permanent full-time position.

Qualifications

• 3+ years in data center operations, hardware support, or system build environments.
• Bachelor’s degree or equivalent hands-on experience in IT, electronics, or a related field.
• Strong understanding of computer hardware architecture and diagnostic procedures.
• Familiarity with RAID, BIOS/firmware updates, and common hardware troubleshooting tools.

Responsibilities

• Perform hardware setup, testing, and validation prior to deployment.
• Diagnose and document hardware failures.
• Coordinate RMA requests with vendors and track replacements.
• Maintain accurate inventory and asset records.
• Assist in server provisioning, racking, and cabling, and perform data destruction per policy.
• Update technical documentation and participate in on-call rotations.

Skills

Hardware diagnostics

Linux

Windows Server

Networking basics

Documentation

Education

Bachelor's degree or equivalent

Tools

RAID

BIOS/firmware updates

Job description

Nexcess in Sunnyvale, CA seeks a skilled RMA Specialist to support 24/7 data center operations, focusing on hardware lifecycle management, setup, testing, diagnostics, repair coordination, and RMA processing.

This role ensures that all physical infrastructure—servers, storage devices, and network equipment—operates reliably and securely, with stringent inventory and documentation practices. On-site, permanent full-time position.