RMA Returns Operations Lead

Alarm Com; Liberty Lake (WA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

The on-target pay: $21.50 - $22.25 per

hour

Annual discretionary bonus

Stock purchase at a discount

Hybrid work schedule

401k match up to $5,000

Job summary

OpenEye is seeking an RMA Operations Lead to support day-to-day RMA activities under supervision. You will guide staff, process customer credits, prioritize returns, and prepare units for inventory or customer shipment.

The role requires detail orientation, strong communication, and the ability to manage competing priorities in a fast-paced environment. As part of OpenEye, you will work in a collaborative setting with a hybrid schedule.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in an RMA, warehouse, logistics, or customer service environment.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Proficiency with ERP/order management systems and MS Office Suite.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Credit Processing – Accurately process customer credits for returned merchandise.
• Receiving & Priority Evaluation – Inspect returns, assess condition, and set priority levels.
• Departmental Workflow Management – Monitor daily RMA workflow and redistribute workloads.
• Customer Communication – Act as point of contact for payments and follow-ups.
• Unit Preparation & Disposition – Prepare units for return to inventory or shipment to customers.

Skills

Organizational skills

Communication skills

ERP/Order management proficiency

MS Office proficiency

Education

High school diploma

Tools

ERP/Order management systems

Microsoft Office Suite

Job description

OpenEye is seeking an RMA Operations Lead to support day-to-day RMA activities under supervision. You will guide staff, process customer credits, prioritize returns, and prepare units for inventory or customer shipment.

The role requires detail orientation, strong communication, and the ability to manage competing priorities in a fast-paced environment. As part of OpenEye, you will work in a collaborative setting with a hybrid schedule.