RMA Operations Lead - Returns & Credit Champion

OpenEye; Spokane (WA); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

On-target pay

Stock purchase plan

Hybrid schedule

Health benefits from day 1

401k with match

Paid leave and holidays

Job summary

OpenEye in Spokane, WA is seeking an RMA Operations Lead to guide the day-to-day returns processing, credits, and inventory disposition. You’ll supervise staff, optimize workflow, and ensure timely resolutions while maintaining customer focus.

Candidates should have 2+ years in RMA/logistics, strong organizational skills, and proficiency with ERP systems and MS Office. A high school diploma is required; ability to lift up to 50 lbs and to work in a fast-paced environment is expected.

Qualifications

• 2+ years of experience in an RMA, warehouse, logistics, or customer service environment.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• Proficiency with ERP/order management systems and Microsoft Office Suite.

Responsibilities

• Credit Processing – Accurately process customer credits for returned merchandise.
• Receiving & Priority Evaluation – Inspect incoming returns and assess urgency.
• Departmental Workflow Management – Monitor daily RMA workflow and redistribute workloads.
• Customer Communication – Contact customers regarding payments and follow-ups.
• Unit Preparation & Disposition – Package units for inventory or return to customers.

Skills

RMA experience

Leadership

Customer service

Communication

ERP systems

MS Office

Ability to lift 50 lbs

Education

High school diploma

Tools

Microsoft Office

ERP/order management

Job description

OpenEye in Spokane, WA is seeking an RMA Operations Lead to guide the day-to-day returns processing, credits, and inventory disposition. You’ll supervise staff, optimize workflow, and ensure timely resolutions while maintaining customer focus.

Candidates should have 2+ years in RMA/logistics, strong organizational skills, and proficiency with ERP systems and MS Office. A high school diploma is required; ability to lift up to 50 lbs and to work in a fast-paced environment is expected.