RMA Operations Lead

TD SYNNEX; Olive Branch (MS); On-site; USD 52,000 - 78,000; Full time

Job summary

Hyve Solutions, a TD SYNNEX subsidiary, is seeking a detail-oriented RMA Manager to oversee NCR/RMA activities in a fast-paced manufacturing environment. You will coordinate with customers and suppliers to ensure accurate returns processing and product disposition.

This role requires 1–3 years in a similar role and 3–5 years in manufacturing, with excellent communication and proficiency in Microsoft Office. On-site work in Olive Branch, MS, may include long days and occasional travel.

Qualifications

• 1-3 years of experience in a similar role.
• 3-5 years of experience in a manufacturing environment.
• Excellent communication skills.
• Proficiency with Microsoft Office suite.
• Familiarity with all transactions, both physically and systemically.
• Detail oriented.
• Including records and communication retention, process documentation, et al.
• Ability to work in a mixed office/manufacturing environment, including continuous standing, sitting, typing, lifting, etc.
• Ability to work as business needs require which may include long days, occasional evenings and weekends, and occasional travel for business meetings or training.

Responsibilities

• Works with internal and external customers to manage NCR/RMA materials.
• Leads internal team to complete assigned task in a timely manner.
• Prioritizes work and delegates activities according to business priorities.
• Provides training to staff in RMA receiving and discrepancy groups.
• Resolves RMA related issues working closely customers and suppliers.
• Inspects product and confirms condition as stated on RMA.
• Provides suggestions on departmental improvements.
• Oversees sorts product in RMA.
• Reports discrepancies to supervisor.
• Manages repackaging of product as needed.

Job description

Hyve Solutions, a TD SYNNEX subsidiary, is seeking a detail-oriented RMA Manager to oversee NCR/RMA activities in a fast-paced manufacturing environment. You will coordinate with customers and suppliers to ensure accurate returns processing and product disposition.

This role requires 1–3 years in a similar role and 3–5 years in manufacturing, with excellent communication and proficiency in Microsoft Office. On-site work in Olive Branch, MS, may include long days and occasional travel.