RMA Operations Lead: Field Returns & Turnaround

Analog Devices, Inc.; Chelmsford (MA); Vor Ort; USD 78.000 - 108.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Vision insurance

Dental coverage

401k plan

Paid vacation

Zusammenfassung

Analog Devices, Inc. in Chelmsford, MA is seeking an Operations RMA Lead to drive efficient field return processing across the operations workflow.

You will coordinate returns through receiving, inspection, and planning, and partner with multiple teams to ensure timely troubleshooting and rework. The role requires a Bachelor’s degree and 8+ years in electronics manufacturing or related fields, with strong Excel/data-analysis skills and clear English communication for stakeholder updates.

Qualifikationen

• Bachelor’s degree in operations, engineering, supply chain, business, or related field.
• 8+ years experience in electronics manufacturing, operations, supply chain, product support, or field return processes.
• High proficiency in Microsoft Excel and experience using spreadsheets, workflow trackers, enterprise systems, or similar tools for data analysis, status reporting, and record management.

Aufgaben

• Coordinate movement of returned product through receiving, inspection, and planning functions to support efficient processing.
• Drive prioritization of troubleshooting and rework activities within the operations group to maintain progress on active field returns.
• Develop and maintain tracking tools that provide clear visibility to the status of field returns in process.
• Collaborate with support organizations to ensure technical and logistical support is in place to enable efficient turnaround of field returns within defined time expectations.
• Monitor progress against turnaround expectations and escalate delays, risks, or support gaps as needed.
• Coordinate offline work in process related to field returns and broader operations priorities to support smooth execution.
• Identify recurring process issues and recommend practical improvements that strengthen efficiency, accuracy, and customer satisfaction.
• Ensure products meet or exceed customer requirements for quality and reliability, as well as internal goals for cost and delivery.

Kenntnisse

Excel proficiency

Data analysis

English communication

Ausbildung

Bachelor's degree in operations, engineering, supply chain, business

Tools

Microsoft Excel

Jobbeschreibung

Analog Devices, Inc. in Chelmsford, MA is seeking an Operations RMA Lead to drive efficient field return processing across the operations workflow.

You will coordinate returns through receiving, inspection, and planning, and partner with multiple teams to ensure timely troubleshooting and rework. The role requires a Bachelor’s degree and 8+ years in electronics manufacturing or related fields, with strong Excel/data-analysis skills and clear English communication for stakeholder updates.