RMA Coordinator — Lead Returns & Process Flow

Foxconn WI; Mount Pleasant (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K with employer contribution

Onsite Health & Wellness Center

Job summary

A technology manufacturing company in Mount Pleasant is seeking an RMA Coordinator responsible for managing the RMA lifecycle, overseeing defective returns, and coordinating workflow across operations. Ideal candidates will have a Bachelor's degree in a relevant field and 1-3 years of experience in RMA or repair operations. The role offers opportunities for continuous improvement in a professional environment, along with a comprehensive benefits package including insurance and 401K contributions.

Qualifications

• 1–3 years of experience in RMA, reverse logistics, repair operations, or manufacturing coordination.
• Knowledge of Lean Six Sigma or continuous improvement methodologies is a plus.

Responsibilities

• Oversee the full RMA lifecycle, including intake, verification, routing, and shipment of returned products.
• Track and monitor unit movement across locations.
• Ensure timely processing of RMAs per company policies.
• Assign tasks and monitor progress of RMA Technicians.
• Provide clear work instructions and support onboarding.

Skills

Strong organizational skills

Problem-solving skills

Excellent attention to detail

Excellent written and verbal communication

Education

Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field

Tools

ERP/MES/CIMS systems

SAP

Excel

Power BI

Job description

A technology manufacturing company in Mount Pleasant is seeking an RMA Coordinator responsible for managing the RMA lifecycle, overseeing defective returns, and coordinating workflow across operations. Ideal candidates will have a Bachelor's degree in a relevant field and 1-3 years of experience in RMA or repair operations. The role offers opportunities for continuous improvement in a professional environment, along with a comprehensive benefits package including insurance and 401K contributions.