RMA Operations Lead: Returns & Quality

TD SYNNEX; Olive Branch (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Mental Health Care

401K with match

Paid Holidays, Vacation & Sick Days

Tuition Reimbursement

Perks at Work

LEAP Program

MyFlexPay

Job summary

Hyve Solutions, a US-based manufacturing partner and TD SYNNEX subsidiary, seeks an RMA Lead to coordinate returns processing, verification, and disposition. You will guide the RMA team, ensure traceability, and collaborate with repair, quality, inventory, and shipping teams to resolve discrepancies.

The role emphasizes accuracy, process improvement, and adherence to safety standards in a fast-paced manufacturing environment.

Qualifications

• Experience in RMA, warehouse operations, inventory control, or shipping and receiving.
• Previous team lead or employee training experience preferred.
• Strong attention to detail, organization, and communication skills.

Responsibilities

• Coordinate daily RMA workflow and assign tasks based on priorities.
• Receive returned products and verify part numbers, serial numbers, quantities, and supporting documentation.
• Record returns and inventory movements accurately in company systems.
• Label, organize, and maintain traceability of returned materials.
• Coordinate with repair, quality, inventory, and shipping teams on product disposition.
• Investigate discrepancies and escalate damaged products, missing documentation, or processing delays.
• Train team members on procedures, material handling, and documentation requirements.
• Monitor outstanding returns and support timely processing.
• Maintain an organized work area and follow safety and applicable ESD procedures.
• Identify opportunities to improve accuracy and turnaround time.

Skills

RMA operations

Team leadership

Inventory systems

MS Office

Job description

Hyve Solutions, a US-based manufacturing partner and TD SYNNEX subsidiary, seeks an RMA Lead to coordinate returns processing, verification, and disposition. You will guide the RMA team, ensure traceability, and collaborate with repair, quality, inventory, and shipping teams to resolve discrepancies.

The role emphasizes accuracy, process improvement, and adherence to safety standards in a fast-paced manufacturing environment.