RMA Operations Lead — Hybrid & Credit Processing

Alarm Com; Spokane (WA); Ibrido; USD 61.606.000 - 63.755.000; Tempo pieno

Vantaggi offerti da questo lavoro

On-target pay

Stock purchase program

Hybrid schedule

Benefits starting day 1

401k match

Disability & life insurance

Parental leave

Vacation days

Sick days

Holidays

Educational assistance

Home alarm system for employees

Descrizione del lavoro

OpenEye is seeking an RMA Operations Lead to support day-to-day operations under the RMA Supervisor. You will act as a working lead, guiding processing staff, coordinating returns, and ensuring timely credits and disposition of units.

You will communicate with customers on payments and follow-ups, manage departmental workflow, and prioritize competing tasks in a fast-paced environment while upholding accuracy and quality standards.

Competenze

• High school diploma or equivalent required.
• 2+ years of experience in an RMA, warehouse, logistics, or customer service environment.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent written and verbal communication skills.
• Proficiency with ERP/order management systems and Microsoft Office Suite.
• Ability to lift up to 50 lbs and stand for extended periods as needed.
• Leadership & Team Coordination.
• Attention to Detail.
• Customer Service Orientation.
• Problem Solving & Critical Thinking.
• Accountability & Dependability.

Mansioni

• Credit Processing – Accurately process customer credits associated with returned merchandise, ensuring timely and correct application in accordance with company policies and procedures.
• Receiving & Priority Evaluation – Receive and inspect incoming return units, assess condition and document as needed, and evaluate the urgency and priority level of each return to ensure appropriate handling and turnaround time.
• Departmental Workflow Management – Monitor and maintain the daily workflow of RMA, redistributing workloads as needed, and ensuring all returns are processed in a timely manner.
• Customer Communication – Serve as a point of contact for customers regarding payments, outstanding requests, and return follow-ups; provide timely, professional, and accurate responses to inquiries to ensure a positive customer experience.
• Unit Preparation & Disposition – Package and prepare completed units for return to inventory or shipment back to customers as required, ensuring all units meet quality and condition standards prior to disposition.

Conoscenze

Leadership

Team Coordination

Communication

ERP / order management systems

Microsoft Office Suite

Problem Solving

Attention to Detail

Customer Service Orientation

Formazione

High school diploma or equivalent

Strumenti

ERP / Order management systems

Microsoft Office Suite

Descrizione del lavoro

OpenEye is seeking an RMA Operations Lead to support day-to-day operations under the RMA Supervisor. You will act as a working lead, guiding processing staff, coordinating returns, and ensuring timely credits and disposition of units.

You will communicate with customers on payments and follow-ups, manage departmental workflow, and prioritize competing tasks in a fast-paced environment while upholding accuracy and quality standards.