RMA & Order Entry Specialist — Customer Service

Hunter Engineering Company; St. Louis (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Profit-Sharing Plan with Safe Harbor

Generous PTO & Holidays

Tuition Reimbursement

Onsite Fitness & Recreation Center

Job summary

Hunter Engineering Company in Bridgeton, MO is seeking a Customer Service Data Entry Specialist to support Independent Sales & Service Representatives. You will process RMAs, rebills, and ISO orders with accuracy, resolve routine questions, and maintain clear documentation to ensure timely credits and replacements.

The role requires a high school diploma or equivalent and 1+ years in customer service, data entry, or related work. Proficiency in Microsoft Office and ERP systems is preferred.

Qualifications

• 1+ years’ experience in customer service, order processing, or returns/warranty administration preferred.
• Excellent organizational and communication skills, written and verbal.
• Detail-oriented with high data-entry accuracy and record-keeping.

Responsibilities

• Process standard RMAs, including warranty credits/replacements and non-needed returns using documented procedures.
• Validate credit requests with proper documentation.
• Complete customer rebills accurately, on time, and per policy.
• Enter Initial Stocking Orders (ISO) in the ERP with accuracy.
• Reconcile RMA records with receipt and disposition information.
• Respond to routine questions on RMA/status and explain rebill outcomes.
• Route escalated inquiries through defined paths and approve minor exceptions.
• Document case activity clearly for handoff.
• Apply knowledge of warranty policy, return guidelines, and customer experience standards.
• Additional duties as assigned.

Skills

Customer service

Data entry

Order processing

Verbal and written communication

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

ERP system (IFS)

Job description

Hunter Engineering Company in Bridgeton, MO is seeking a Customer Service Data Entry Specialist to support Independent Sales & Service Representatives. You will process RMAs, rebills, and ISO orders with accuracy, resolve routine questions, and maintain clear documentation to ensure timely credits and replacements.

The role requires a high school diploma or equivalent and 1+ years in customer service, data entry, or related work. Proficiency in Microsoft Office and ERP systems is preferred.