Customer Service Representative I

Hunter Engineering Company

Missouri

On-site

USD 35,000 - 50,000

Full time

14 days+

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Benefits offered by this job

Profit-Sharing Plan with Safe Harbor Contribution

Generous Paid Time Off & Holidays

Tuition Reimbursement Program

Free Onsite Fitness & Recreation Center

Job summary

A leading automotive service equipment firm located in Bridgeton, MO seeks a Customer Service Representative I to enhance customer satisfaction and support sales representatives. This role requires a high school diploma, 2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. Employees will enjoy benefits such as profit-sharing, generous paid time off, and a fitness center. Join us in our mission to align people and innovation!

Qualifications

Minimum 2 years’ experience in customer service preferred.
Ability to work well in a team environment.
Detail-oriented professional who takes initiative.

Responsibilities

Process complex service requests with accuracy and attention to detail.
Manage the service request process from gathering specifications to assisting with claims.
Build relationships with customers by maintaining superior customer service.

Skills

Organizational skills

Written and verbal communication skills

Interpersonal skills

Proficiency with Microsoft Office Suite

Education

High school diploma or equivalent

Associate or Bachelor's degree

Job description

Overview

Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as a Customer Service Representative I in Bridgeton, MO!

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

We’re proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for four consecutive years (2022 – 2025) – a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If you’re ready to join a team that’s shaping the future of automotive service, read on.

Responsibilities

As a Customer Service Representative I, you will focus on supporting our customers and independent sales and service representatives with orders, follow-up, and general questions. This role is ideal for a proactive problem solver who thrives in a collaborative environment and is passionate about enhancing customer satisfaction.

Process complex service requests that require a high level of accuracy and attention to detail
Manage the service request process from gathering specifications to assisting with claims and every step in between, follow up as needed.
Build relationships with customers (internal & external) by maintaining a superior level of customer service.
Resolve all order issues and customer satisfaction concerns.
Confer with customers and Hunter service representatives via telephone or email to provide information needed, work within a call queue system.
Other duties as assigned.

Qualifications

What You’ll Bring:

High school diploma or equivalent is required; an associate or bachelor’s degree preferred
Minimum 2 years’ experience in customer service preferred.
Excellent organizational skills as well as written and verbal communications skills.
Must have good interpersonal skills when interacting with customers.
Ability to work well in a team environment.
A detail-oriented professional who takes initiative in proposing solutions to challenges.
Ability to prioritize and manage multiple tasks.
Must be proficient with Microsoft Office Suite (Outlook, Excel, Word)

Benefits