Associate, Field Service Support

Hunter Engineering Company; Bridgeton (MO); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Profit-Sharing Plan with Safe Harbor

Generous Paid Time Off & Holidays

Tuition Reimbursement Program

Free Onsite Fitness & Recreation

Job summary

Hunter Engineering Company in Bridgeton, MO seeks an Associate, Field Service Support to assist Independent Sales & Service Representatives with RMAs, rebills, and order entry, following established procedures.

Bring a high school diploma and 1+ year in customer service; strong data-entry, organization, and communication are essential. Proficiency with Microsoft Office and IFS/ERP experience are a plus. Great benefits and growth await.

Qualifications

• High school diploma or equivalent.
• 1+ years in customer service, order processing, or returns/warranty administration.
• Excellent organizational and written/verbal communication skills.
• Detail-oriented with high data-entry accuracy.
• Able to work independently and handle multiple tasks.
• Familiarity with ticketing, order management, or ERP systems; IFS experience is a plus.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).

Responsibilities

• Process standard RMAs, including warranty credits, warranty replacements, and parts no longer needed returns, using documented procedures and established guidelines.
• Validate credit requests and ensure proper documentation.
• Complete customer rebills accurately, on time, and in accordance with established policies.
• Enter Initial Stocking Orders (ISO) into the ERP with accuracy and attention to detail.
• Reconcile RMA records against receipt and disposition information to ensure credits and replacements are issued correctly and on time.
• Respond to routine Independent Representative questions on RMA status, order status, and return policy; explain rebill corrections and outcomes.
• Route quality incidents, technical part inquiries, and out-of-policy requests through defined escalation paths; approve minor exceptions within established guidelines.
• Document case activity clearly and completely so any team member can pick up a case without rework.
• Apply strong knowledge of Hunter warranty policy, return guidelines, and customer experience standards.
• Additional duties as assigned.

Skills

Customer service

Order processing

Data entry

Written & verbal communication

Multitasking

Microsoft Office

Independent work

Education

High school diploma or equivalent

Tools

IFS

ERP system

Ticketing system

Job description

Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as an Associate, Field Service Support in Bridgeton, MO!

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

We’re proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for five consecutive years (2022 – 2026) – a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If you’re ready to join a team that’s shaping the future of automotive service, read on.

As an Associate, Field Service Support, you will be responsible for supporting our Independent Sales & Service Representatives through accurate, timely processing of return material authorizations (RMAs), rebills, and order entry, resolving well-defined requests using established procedures.

What You’ll Do:

• Process standard RMAs, including warranty credits, warranty replacements, and parts no longer needed returns, using documented procedures and established guidelines.
• Validate credit requests and ensure proper documentation.
• Complete customer rebills accurately, on time, and in accordance with established policies.
• Enter Initial Stocking Orders (ISO) into the ERP with accuracy and attention to detail.
• Reconcile RMA records against receipt and disposition information to ensure credits and replacements are issued correctly and on time.
• Respond to routine Independent Representative questions on RMA status, order status, and return policy; explain rebill corrections and outcomes.
• Route quality incidents, technical part inquiries, and out-of-policy requests through defined escalation paths; approve minor exceptions within established guidelines.
• Document case activity clearly and completely so any team member can pick up a case without rework.
• Apply strong knowledge of Hunter warranty policy, return guidelines, and customer experience standards.
• Additional duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required
• 1+ years’ experience in customer service, order processing, or returns/warranty administration preferred.
• Excellent organizational skills as well as written and verbal communication skills.
• A detail-oriented professional with a high degree of accuracy in data entry and record keeping.
• Reliable and able to work independently, adapting to a wide variety of tasks.
• Familiarity with a ticketing, order management, or ERP system preferred; IFS experience is a plus.
• Ability to prioritize and manage multiple tasks.
• Must be proficient with Microsoft Office Suite (Outlook, Excel, Word, and Teams)

What We Offer:

• Profit-Sharing Plan with Safe Harbor Contribution
• Generous Paid Time Off & Holidays
• Tuition Reimbursement Program
• Free Onsite Fitness & Recreation Center

Join us in our mission to 'Align People and Innovation to Drive Excellence!'