Customer Service Data Entry Specialist

Hunter Engineering Company; St. Louis (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Profit-Sharing Plan with Safe Harbor

Generous PTO & Holidays

Tuition Reimbursement

Onsite Fitness & Recreation Center

Job summary

Hunter Engineering Company in Bridgeton, MO is seeking a Customer Service Data Entry Specialist to support Independent Sales & Service Representatives. You will process RMAs, rebills, and ISO orders with accuracy, resolve routine questions, and maintain clear documentation to ensure timely credits and replacements.

The role requires a high school diploma or equivalent and 1+ years in customer service, data entry, or related work. Proficiency in Microsoft Office and ERP systems is preferred.

Qualifications

• 1+ years’ experience in customer service, order processing, or returns/warranty administration preferred.
• Excellent organizational and communication skills, written and verbal.
• Detail-oriented with high data-entry accuracy and record-keeping.

Responsibilities

• Process standard RMAs, including warranty credits/replacements and non-needed returns using documented procedures.
• Validate credit requests with proper documentation.
• Complete customer rebills accurately, on time, and per policy.
• Enter Initial Stocking Orders (ISO) in the ERP with accuracy.
• Reconcile RMA records with receipt and disposition information.
• Respond to routine questions on RMA/status and explain rebill outcomes.
• Route escalated inquiries through defined paths and approve minor exceptions.
• Document case activity clearly for handoff.
• Apply knowledge of warranty policy, return guidelines, and customer experience standards.
• Additional duties as assigned.

Skills

Customer service

Data entry

Order processing

Verbal and written communication

Multitasking

Microsoft Office

Education

High school diploma or equivalent

Tools

ERP system (IFS)

Job description

Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as an Customer Service Data Entry Specialistin Bridgeton, MO!

Since 1946, Hunter Engineering has been aligning cutting-edge technology with a strong commitment to quality. As a family-owned, American-made company, Hunter is the global leader in automotive service equipment, with our products used in over 130 countries by top vehicle manufacturers, tire companies, and service centers.

We’re proud to be recognized as a Best Places to Work finalist by the St. Louis Business Journal for five consecutive years (2022 – 2026) – a testament to our commitment to our people. Here, employees are supported, challenged, and take pride in their work. We offer exceptional benefits, a healthy work-life balance, and meaningful opportunities for professional growth.

If you’re ready to join a team that’s shaping the future of automotive service, read on.

As an Customer Service Data Entry Specialist, you will be responsible for supporting our Independent Sales & Service Representatives through accurate, timely processing of return material authorizations (RMAs), rebills, and order entry, resolving well-defined requests using established procedures.

What You’ll Do:

• Process standard RMAs, including warranty credits, warranty replacements, and parts no longer needed returns, using documented procedures and established guidelines.
• Validate credit requests and ensure proper documentation.
• Complete customer rebills accurately, on time, and in accordance with established policies.
• Enter Initial Stocking Orders (ISO) into the ERP with accuracy and attention to detail.
• Reconcile RMA records against receipt and disposition information to ensure credits and replacements are issued correctly and on time.
• Respond to routine Independent Representative questions on RMA status, order status, and return policy; explain rebill corrections and outcomes.
• Route quality incidents, technical part inquiries, and out-of-policy requests through defined escalation paths; approve minor exceptions within established guidelines.
• Document case activity clearly and completely so any team member can pick up a case without rework.
• Apply strong knowledge of Hunter warranty policy, return guidelines, and customer experience standards.
• Additional duties as assigned.

What You’ll Bring:

• High school diploma or equivalent required
• 1+ years’ experience in customer service, order processing, or returns/warranty administration preferred.
• Excellent organizational skills as well as written and verbal communication skills.
• A detail-oriented professional with a high degree of accuracy in data entry and record keeping.
• Reliable and able to work independently, adapting to a wide variety of tasks.
• Familiarity with a ticketing, order management, or ERP system preferred; IFS experience is a plus.
• Ability to prioritize and manage multiple tasks.
• Must be proficient with Microsoft Office Suite (Outlook, Excel, Word, and Teams)

What We Offer:

• Profit-Sharing Plan with Safe Harbor Contribution
• Generous Paid Time Off & Holidays
• Tuition Reimbursement Program
• Free Onsite Fitness & Recreation Center

Join us in our mission to ‘Align People and Innovation to Drive Excellence!’