Rideshare Rental Experience Specialist

Hertz Global Holdings, Inc.; Salt Lake City (UT); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Employer Match

Paid Parental Leave

Education Reimbursement

Employee Assistance Program

Voluntary Benefits

Employee Discounts

Job summary

Hertz Global Holdings, Inc. in Salt Lake City seeks a Customer Experience Specialist for its rideshare rental program. You will welcome customers, assist with reservations and billing, and help ensure vehicles are ready for the next driver.

This hands-on role blends customer service, sales, and vehicle readiness to keep drivers moving and satisfied. You will support Uber/Lyft partners while delivering friendly, solutions-focused service.

Qualifications

• At least 1 year of customer service experience.
• Strong communication skills, both in person and over the phone.
• Able to stay organized and manage time effectively.
• Comfortable learning new computer systems and tools.

Responsibilities

• Deliver an exceptional customer experience by greeting customers and guiding them through the rental process.
• Identify opportunities to generate rental business and address questions with solutions.
• Keep vehicles ready for the next driver by inspecting and preparing cars as needed.

Skills

Customer service

Communication

Time management

Teamwork

Sales

Job description

Hertz Global Holdings, Inc. in Salt Lake City seeks a Customer Experience Specialist for its rideshare rental program. You will welcome customers, assist with reservations and billing, and help ensure vehicles are ready for the next driver.

This hands-on role blends customer service, sales, and vehicle readiness to keep drivers moving and satisfied. You will support Uber/Lyft partners while delivering friendly, solutions-focused service.