Customer Experience Specialist

Hertz; Salt Lake City (UT); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision

401(k) Employer Match

Paid Parental Leave

Education Reimbursement

Employee Assistance Program

Voluntary Benefits

Employee Discounts

Descrizione del lavoro

Hertz Global Holdings, Inc. in Salt Lake City seeks a Customer Experience Specialist for its rideshare rental program. You will welcome customers, assist with reservations and billing, and help ensure vehicles are ready for the next driver.

This hands-on role blends customer service, sales, and vehicle readiness to keep drivers moving and satisfied. You will support Uber/Lyft partners while delivering friendly, solutions-focused service.

Competenze

• At least 1 year of customer service experience.
• Strong communication skills, both in person and over the phone.
• Able to stay organized and manage time effectively.
• Comfortable learning new computer systems and tools.

Mansioni

• Deliver an exceptional customer experience by greeting customers and guiding them through the rental process.
• Identify opportunities to generate rental business and address questions with solutions.
• Keep vehicles ready for the next driver by inspecting and preparing cars as needed.

Conoscenze

Customer service

Communication

Time management

Teamwork

Sales

Descrizione del lavoro

Customer Experience Specialist | Rideshare Rental Program.

Help Keep Drivers Moving.

Join the Hertz team as a Customer Experience Specialist, supporting drivers who rent vehicles to earn with platforms such as Uber and Lyft. From customer service and sales to preparing vehicles for the road, you’ll play a key role in keeping our customers moving.

What You'll Get:

• Hourly rate: $17/hour.
• Bonus: Eligible, Up to $2400 annually.
• Medical, Dental & Vision.
• 401(k) Employer Match.
• Paid Parental Leave.
• Education Reimbursement.
• Employee Assistance Program.
• Voluntary Benefits.
• Employee Discounts.

What You'll Do:

• Deliver an Exceptional Customer Experience:
  • Welcome customers and help create a fast, easy, and positive rental experience.
  • Assist with reservations, rental transactions, extensions, billing questions, roadside assistance inquiries, and other rental needs.
  • Clearly explain the Hertz rideshare rental program, requirements, policies, and procedures.
  • Answer customer questions in person and by phone while providing friendly, solutions-focused service.
  • Help resolve post-rental questions and concerns professionally and efficiently.
• Drive Sales & Business:
  • Identify opportunities to turn customer inquiries into rental business.
  • Recommend solutions based on each customer’s needs.
  • Confidently respond to questions and overcome customer objections.
  • Help maximize revenue while creating a customer experience that encourages repeat business.
• Keep Vehicles Customer-Ready:
  • This is a hands-on role. You’ll also help make sure our vehicles are ready for the next driver.
  • Inspect vehicles and identify visible damage.
  • Clean and prepare vehicle interiors and exteriors as needed.
  • Vacuum interiors and clean windows, trunks, and door areas.
  • Refuel vehicles and check fluid levels.
  • Help maintain a safe, organized, and efficient rental operation.

What We’re Looking For:

We’re looking for someone who brings energy, accountability, and a genuine desire to help customers.

You’ll be a great fit if you:

• Are at least 20 years old.
• Have a valid driver’s license.
• Have previous customer service experience.
• Communicate clearly and professionally with customers and teammates.
• Are comfortable using computers and learning new systems.
• Have strong organizational and time-management skills.
• Pay attention to details and take pride in doing things right.
• Demonstrate ownership, initiative, and accountability.
• Enjoy working as part of a team in a fast-paced environment.
• Are comfortable assisting with sales and customer objections.
• Can work a flexible schedule, including weekends and holidays, with overtime as business needs require.
• Can communicate clearly and proficiently in English. Candidates who speak additional languages are encouraged to apply.

What Makes This Role Different:

This is a hands-on role where you’ll balance customer service, sales, rental operations, and vehicle readiness. We’re looking for a team player who takes ownership and is ready to jump in and keep customers moving.