Ride-Share Rental & Customer Experience Specialist

Hertz-1; Los Angeles (CA); Sur place; USD 25 000 - 30 000; Plein temps

Avantages offerts par ce poste

Discounted Hertz rentals

Medical, Dental & Vision

401(k) match

Parental Leave

Employee Assistance Program

Educational reimbursement

Résumé du poste

Hertz Local Edition in Los Angeles is seeking a Sales and Service Specialist to serve Lyft and Uber drivers, acting as brand ambassador and delivering fast, valued rental experiences.

You will facilitate reservations, process rentals, prep vehicles, and handle post-rental inquiries with a focus on customer satisfaction. The role requires strong communication, reliability, and the ability to work in a dynamic environment.

Qualifications

• Prior customer service experience.
• Strong communication skills.
• Good time management.
• Organizational skills.
• Fluent in English; ability to handle multiple tasks.

Responsabilités

• Assist customers with rental car reservations, processing rentals and ensuring vehicles are clean and ready for pickup.
• Answer inquiries related to Hertz/Lyft/Uber Rental Car Program, rental requirements and billing.
• Provide excellent customer service in a fast-paced environment to enhance the rental experience.
• Communicate program details and procedures clearly to customers.
• Maximize revenue opportunities by guiding customers and addressing objections.

Description du poste

Hertz Local Edition in Los Angeles is seeking a Sales and Service Specialist to serve Lyft and Uber drivers, acting as brand ambassador and delivering fast, valued rental experiences.

You will facilitate reservations, process rentals, prep vehicles, and handle post-rental inquiries with a focus on customer satisfaction. The role requires strong communication, reliability, and the ability to work in a dynamic environment.