Ride-Share Rental Experience Specialist

Hertz; Hayward (CA); Hybrid; USD 30,000 - 39,000; Full time

Benefits offered by this job

Rentals discount

Medical/Dental/Vision

401(k) match

Parental leave

EAP program

Job summary

Hertz Local Edition in Hayward, CA seeks a Sales and Service Specialist to support Lyft/Uber drivers with fast, friendly rentals. You will help create reservations, process rentals and ensure clean, safe vehicles are ready for pickup, while delivering professional customer service in a fast-paced environment.

You will also handle Hertz/Lyft/Uber Rental Car Program inquiries, maximize revenue opportunities, and assist with billing questions, maintaining Hertz brand standards and excellent

Qualifications

• Fast-paced environment experience.
• Professionalism, enthusiasm and strong communication skills.
• Previous customer service experience.
• Excellent time management and organization.
• Computer literate and detail oriented.
• Valid driver’s license with acceptable driving record.

Responsibilities

• Ensure optimal operational efficiency to provide customers with the best rental car experience.
• Assist customers creating reservations, processing rentals and providing clean, safe vehicles.
• Assist customers with post-rental inquiries related to rental and billing processes.
• Work in a fast-paced environment while delivering helpful customer service that enhances the rental experience.
• Answer phone inquiries about Hertz/Lyft/Uber Rental Car Program, rental requirements, billing and extensions.
• Effectively communicate Hertz/Lyft/Uber Rental Car Program and Procedures.
• Maximize revenue by engaging customers and overcoming objections after inquiries.
• Ensure vehicles are prepared for pickup: check for damage, clean interior/exterior, and fuel and fluid levels.

Skills

Customer service

Written and verbal communication

Sales skills

Time management

Organizational skills

Driver's license

Computer literacy

Job description

Hertz Local Edition in Hayward, CA seeks a Sales and Service Specialist to support Lyft/Uber drivers with fast, friendly rentals. You will help create reservations, process rentals and ensure clean, safe vehicles are ready for pickup, while delivering professional customer service in a fast-paced environment.

You will also handle Hertz/Lyft/Uber Rental Car Program inquiries, maximize revenue opportunities, and assist with billing questions, maintaining Hertz brand standards and excellent