Ride-Share Rental Specialist

Hertz; Fallsington (Bucks County); On-site; USD 45,196,000 - 60,962,000; Full time

Job summary

Hertz Local Edition in Fallsington, PA is seeking a Sales and Service Specialist, TNC to act as a brand ambassador and facilitate the fastest, easiest rental experience for Lyft and Uber drivers.

You will assist customers with reservations, process rentals, prepare vehicles, and answer questions about the Hertz/Lyft/Uber Rental Car Program. Excellent communication, customer service skills and flexibility are required.

Qualifications

• Minimum customer service experience is preferred.
• Excellent written and verbal communication skills.
• Strong time management and organizational abilities.
• Ability to work in a fast-paced environment and as part of a team.
• Flexibility to work weekends/holidays and overtime as needed.
• Must have a valid driver's license with acceptable driving record.

Responsibilities

• Assist customers with rentals and billing; ensure vehicle prep.
• Create reservations, process rentals, provide clean and safe vehicles.
• Answer phone inquiries about Hertz/Lyft/Uber program; rental requirements and extensions.
• Maximize revenue opportunities by upselling after inquiries and handling objections.
• Prepare vehicles for pickup; check for damage, cleanliness, and fuel levels.
• Provide excellent customer service in a fast-paced setting.

Skills

Customer service

Communication skills

Time management

Organizational skills

Teamwork

Flexibility with shifts

Bilingual (English)

Job description

Hertz Local Edition in Fallsington, PA is seeking a Sales and Service Specialist, TNC to act as a brand ambassador and facilitate the fastest, easiest rental experience for Lyft and Uber drivers.

You will assist customers with reservations, process rentals, prepare vehicles, and answer questions about the Hertz/Lyft/Uber Rental Car Program. Excellent communication, customer service skills and flexibility are required.