Ride-Ready Bike Technician & Customer Experience Pro

DICK'S Sporting Goods; Mason (OH); On-site; USD 17,000 - 27,000; Full time

Job summary

DICK’S Sporting Goods in Mason, OH seeks a Bike Technician to provide exceptional customer service while building and repairing bicycles in-store. You will offer strong product recommendations, engage with customers in the Bike Department, and drive sales through knowledge and passion for cycling.

The role emphasizes following procedures, promoting warranties and loyalty programs, and supporting team goals in a fast-paced retail environment.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.

Responsibilities

• Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically in our Bike Department.
• Uphold company standards for merchandise presentation.
• Demonstrate ability to interact with customers with passion, knowledge, dedication, and commitment in their sport.
• Promote warranty sales, Scorecard loyalty program, private-label credit cards, and seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes following established procedures; assist with assembly of exercise equipment as needed.
• Maintain Bike Department signage and presentation to Company standards.
• Follow safety, loss prevention, and SOPs; keep Company information confidential.
• Takes an all-hands-on-deck approach to support the team.
• Performs other tasks as assigned by management.

Skills

Bike repair

Customer service

Job description

DICK’S Sporting Goods in Mason, OH seeks a Bike Technician to provide exceptional customer service while building and repairing bicycles in-store. You will offer strong product recommendations, engage with customers in the Bike Department, and drive sales through knowledge and passion for cycling.

The role emphasizes following procedures, promoting warranties and loyalty programs, and supporting team goals in a fast-paced retail environment.