Bike Technician & Customer Experience Specialist

DICK'S Sporting Goods, Inc.; Gastonia (NC); On-site; USD 24,000 - 42,000; Full time

Job summary

DICK’S Sporting Goods is seeking a Bike Technician to deliver a differentiated cycling customer experience by building and repairing bicycles according to established procedures. The role includes advising customers, promoting warranty sales and loyalty programs, and maintaining Bike Department presentation to company standards.

You will assemble exercise equipment as needed, support the team across the store, and contribute to achieving sales goals while upholding safety policies and

Qualifications

• Prior experience building, repairing, and selling bicycles.
• Ability to stand, bend, reach, and lift up to 35 lbs.
• Willingness to work in a retail store environment.

Responsibilities

• Build and repair bicycles following established procedures.
• Provide passionate customer service and engage customers to drive sales.
• Promote warranty sales, Scorecard, private-label credit cards, and promotions.
• Maintain Bike Department presentation and signage to company standards.

Skills

Bicycle repair experience

Bike assembly

Customer service

Job description

DICK’S Sporting Goods is seeking a Bike Technician to deliver a differentiated cycling customer experience by building and repairing bicycles according to established procedures. The role includes advising customers, promoting warranty sales and loyalty programs, and maintaining Bike Department presentation to company standards.

You will assemble exercise equipment as needed, support the team across the store, and contribute to achieving sales goals while upholding safety policies and