Bike Technician & Customer Experience Pro

DICK'S Sporting Goods, Inc.; Joliet (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

DICK’S Sporting Goods, Inc. is seeking a Bike Technician to build and repair bicycles and deliver a differentiated customer experience in our Bike Department. You will engage customers, recommend products, and promote programs like warranties and loyalty, while maintaining store presentation and safety standards.

The role emphasizes hands-on bike work, customer engagement, and teamwork across the store to meet sales goals and support seasonal promotions.

Qualifications

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, reach, lift and perform tasks in a retail bike department.
• Commitment to delivering a world‑class customer experience while promoting store programs.

Responsibilities

• Build and repair bicycles according to established procedures.
• Provide passionate customer service and sell through customer engagement.
• Promote warranty sales, Scorecard loyalty program, and seasonal promotions.
• Maintain Bike Department presentation and signage to company standards.
• Assist with assembly of exercise equipment and support store operations.
• Adhere to safety, loss prevention, and company policies.

Skills

Bike repair

Customer service

Sales

Product knowledge

Job description

DICK’S Sporting Goods, Inc. is seeking a Bike Technician to build and repair bicycles and deliver a differentiated customer experience in our Bike Department. You will engage customers, recommend products, and promote programs like warranties and loyalty, while maintaining store presentation and safety standards.

The role emphasizes hands-on bike work, customer engagement, and teamwork across the store to meet sales goals and support seasonal promotions.