Customer Service Representative

Ipostal1; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

iPostal1 in Richmond, Virginia is seeking a customer service professional to support growth. This in-office role requires excellent verbal and written communication and the ability to handle calls, chat, and email with a positive, team-oriented attitude.

There will be a two-week, paid training starting on Day 1, and remote work is not available. You will join a dedicated team to assist customers and contribute to service analytics and reporting as needed.

Qualifications

• Active listening skills.
• Results oriented.
• Strong work ethic.
• Excellent verbal and written communication skills.
• Previous experience in a customer service-oriented role.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner.
• Identify the type of assistance needed.
• Ascertain level of assistance needed to resolve inquiry and escape when appropriate.
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients.
• Manage customer expectations.
• Actively engage customers in on-line chat context.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting.

Skills

Active listening skills

Results oriented

Strong work ethic

Excellent verbal and written comms

Previous customer service experience

Job description

We’re iPostal1 and we’re in growth mode! This is an exciting time to join our team. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer base is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Richmond, Virginia location. To join our customer service team, you should be comfortable supporting customers via the phone, on chat and through email, an excellent verbal and written communicator, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Please note this is an in-office role. Remote work is not available. There will be a two-week, paid training which starts on Day 1.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escape when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in on-line chat context
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting

Requirements

• Active listening skills
• Results oriented
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.