Customer Service Representative

Research Marketing and Innovations Inc.; Richmond (VA); On-site; USD 27,552 - 30,307; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k)

Life Insurance

HSA / FSA options

Paid Time Off

Job summary

Research Marketing and Innovations Inc. is seeking a Customer Service / Order Entry Specialist to join their team in Richmond, VA. This full-time, onsite position offers a starting pay of $20-$22 per hour, with no prior experience required as training will be provided. Ideal candidates will have strong communication skills and a customer-first attitude.

This role includes entering and processing customer orders, tracking them through delivery, and answering customer inquiries. Opportunities for advancement and a supportive environment await you.

Qualifications

• Detail-oriented and reliable team member.
• Basic computer skills required.
• Punctual with reliable transportation.

Responsibilities

• Enter and process customer orders accurately.
• Track orders from start to delivery.
• Answer customer questions via phone and email.
• Help with shipping, returns, and product inquiries.

Skills

Strong communication skills (phone + email)

Positive, customer-first attitude

Detail-oriented and reliable

Basic computer skills (Outlook, Word, Excel)

Job description

Customer Service / Order Entry Specialist – Full-Time (Onsite)

$20–22/hr | Richmond, VA | No Experience Required – We Train

Looking to start or grow your career in a professional office environment? We're hiring a dependable, detail-oriented team member to join our customer service and operations team.

This is a full-time, onsite position in Richmond, VA with training provided and opportunities to grow.

What You'll Do

• Enter and process customer orders accurately
• Track orders from start to delivery
• Answer customer questions via phone and email
• Help with shipping, returns, and product inquiries
• Keep records organized and up to date
• Communicate proactively with customers and team members

What We're Looking For

• Strong communication skills (phone + email)
• Positive, customer-first attitude
• Detail-oriented and reliable
• Basic computer skills (Outlook, Word, Excel)
• Punctual with reliable transportation
• No experience required – we will train the right person

Why You'll Want This Job

• $20–22/hour starting pay
• Stable, full-time scheduleOn-the-job training and skill development
• Opportunity for advancement
• Supportive, team-oriented environment

Benefits

• Medical, Dental & Vision Insurance
• 401(k)
• Life Insurance
• HSA / FSA options
• Paid Time Off