On-Site Customer Service Rep — Growth & Benefits

Key Choice Group; Richmond (VA); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

Retirement plan options

Career growth opportunities

Supportive team culture

Job summary

A growing customer service company in Richmond, VA is seeking a Customer Service Representative to join their team. This on-site role involves serving as the first point of contact for customers, resolving concerns, and maintaining detailed records of interactions. Ideal candidates have strong communication skills, a positive attitude, and the ability to multitask. The position offers a $55,000 annual salary, comprehensive health benefits, paid time off, and opportunities for career growth in a supportive environment.

Qualifications

• Prior customer service experience preferred but not required.
• Payroll Experience is a plus, but not required.

Responsibilities

• Serve as the first point of contact for customers via phone, email, and in person.
• Answer questions about products, services, and orders.
• Resolve customer concerns with professionalism and empathy.

Skills

Strong communication and interpersonal skills

Positive, team-oriented attitude

Excellent problem-solving abilities

Ability to multitask and stay organized

Proficiency with basic computer systems

Customer service experience

Experience with Microsoft Suite

Tools

Microsoft Excel

Job description

A growing customer service company in Richmond, VA is seeking a Customer Service Representative to join their team. This on-site role involves serving as the first point of contact for customers, resolving concerns, and maintaining detailed records of interactions. Ideal candidates have strong communication skills, a positive attitude, and the ability to multitask. The position offers a $55,000 annual salary, comprehensive health benefits, paid time off, and opportunities for career growth in a supportive environment.