Rheumatology Clinic Front Desk & Scheduling Specialist

Mass General Brigham; Newton (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Free Parking

Job summary

Mass General Brigham's Newton-Wellesley Hospital is seeking a Clinic/Practice Assistant to join the outpatient Rheumatology team. You will welcome patients, assist with check-in/check-out, and support scheduling, billing, and documentation in a busy specialty practice.

Ideal candidates have a high school diploma, 2–3 years medical office front desk experience, and comfort with Epic. Onsite position with free parking, daytime hours, and a comprehensive benefits package.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of medical office/front desk experience preferred.
• Epic experience strongly preferred.

Responsibilities

• Welcome patients and support check-in/check-out procedures.
• Schedule appointments and maintain appointment records; assist callers with routine inquiries.
• Handle a high volume of phone calls with professionalism and excellent customer service.
• Collect copayments and process patient billing forms.
• Scan documents into the patient medical record and support documentation workflows.
• Handle messages related to prior authorizations, provider questions, prescriptions refills, and test results.
• Serve as a scheduling, registration, and billing system resource and provide guidance or training to others as needed.
• Support daily practice operations in partnership with the supervisor and practice team.

Skills

Medical office experience

Epic experience

Phone handling

Scheduling

Education

High School Diploma or equivalent

Tools

Epic

Job description

Mass General Brigham's Newton-Wellesley Hospital is seeking a Clinic/Practice Assistant to join the outpatient Rheumatology team. You will welcome patients, assist with check-in/check-out, and support scheduling, billing, and documentation in a busy specialty practice.

Ideal candidates have a high school diploma, 2–3 years medical office front desk experience, and comfort with Epic. Onsite position with free parking, daytime hours, and a comprehensive benefits package.