Patient Services Coordinator - Clinic (Onsite, 40h)

Mass General Brigham; Wellesley (MA); On-site; USD 24,000 - 32,000; Full time

Job summary

Mass General Brigham's Newton-Wellesley Hospital is seeking a full-time Clinic/Practice Assistant to support the on-site office in Wellesley, MA. The role combines administrative and light clinical tasks to ensure efficient patient flow and care coordination during Monday–Friday, 9:00 am–5:30 pm.

You will handle scheduling, check-in/out, billing forms, and communications with patients, with a focus on excellent service in a high-volume outpatient setting.

Qualifications

• High school diploma or equivalent required.
• Office experience of 2–3 years required.
• Onsite clinic environment and customer service oriented.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, referrals, and verify registrations for accuracy.
• May monitor patients in waiting room and responds to any needs for information.
• Assists in patient flow processes.

Skills

Customer service

Office experience

Education

High School Diploma or Equivalent

Job description

Mass General Brigham's Newton-Wellesley Hospital is seeking a full-time Clinic/Practice Assistant to support the on-site office in Wellesley, MA. The role combines administrative and light clinical tasks to ensure efficient patient flow and care coordination during Monday–Friday, 9:00 am–5:30 pm.

You will handle scheduling, check-in/out, billing forms, and communications with patients, with a focus on excellent service in a high-volume outpatient setting.