Medical Office Front Desk Coordinator

6010 Mass General Brigham Community Physicians, Inc.; Newton (MA); On-site; USD 27,000 - 38,000; Full time

Job summary

Mass General Brigham Community Physicians, Inc. is seeking a full-time front desk administrator to greet patients, answer inquiries, schedule appointments, and manage check-in/check-out at Newton Wellesley Hospital in Newton, MA.

The role requires a High School Diploma or equivalent, with an Associate's degree preferred and Epic experience beneficial. Strong customer service, organizational, and office software skills are essential.

Qualifications

• High School Diploma or equivalent required. Associate's degree in a health related or management field preferred. 1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting. Epic experience preferred.
• Excellent customer service and interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
• Proficiency in using computer systems, electronic health records, and scheduling software.
• Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting.

Responsibilities

• Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression of the healthcare facility.
• Answer phone calls, respond to inquiries, and provide information about services, appointment availability, and general office policies.
• Schedule and confirm patient appointments, coordinating with healthcare providers and staff to optimize appointment availability.
• Manage patient check-in and check-out processes, ensuring accurate documentation and updating patient information in electronic health records (EHR) systems.
• Collect and process patient payments, co-pays, and insurance information as required.
• Inventory and supply management.
• Other duties as assigned from time to time per business needs of the clinic.

Skills

Customer service

Interpersonal skills

Scheduling

EHR

Billing

Medical terminology

Confidentiality

Education

Associate's degree in health-related or management field

High School Diploma or equivalent

Tools

Epic

Job description

Mass General Brigham Community Physicians, Inc. is seeking a full-time front desk administrator to greet patients, answer inquiries, schedule appointments, and manage check-in/check-out at Newton Wellesley Hospital in Newton, MA.

The role requires a High School Diploma or equivalent, with an Associate's degree preferred and Epic experience beneficial. Strong customer service, organizational, and office software skills are essential.