Rewards Club Lead — Elevate Guest Experience

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); On-site; USD 48,000 - 56,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Holidays

Tuition reimbursement

Job summary

Monarch Casino Resort Spa Black Hawk in Colorado hires a Players Club Supervisor to lead the Rewards desk team, enroll new members, explain benefits, and promote resort offerings. The role blends guest service excellence with membership administration and event support.

You will handle account setup, card replacements, inquiries, shift reports, and collaboration with management to ensure smooth guest experiences across gaming, dining, and spa.

Qualifications

• Excellent guest service and communication abilities.
• Ability to guide and support a team to achieve enrollment goals.
• Clear explanation of membership benefits and promotions.

Responsibilities

• Lead by example at the Rewards desk and on the casino floor.
• Support team members in enrolling new members and communicating benefits.
• Promote Monarch Rewards membership, promotions, and resort amenities.

Skills

Guest service

Team leadership

Membership enrollment

Communication

Data entry

Job description

Monarch Casino Resort Spa Black Hawk in Colorado hires a Players Club Supervisor to lead the Rewards desk team, enroll new members, explain benefits, and promote resort offerings. The role blends guest service excellence with membership administration and event support.

You will handle account setup, card replacements, inquiries, shift reports, and collaboration with management to ensure smooth guest experiences across gaming, dining, and spa.