Players Club Lead

Monarch Black Hawk, Inc.; United States; On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Team Member Referral Program

Tuition Reimbursement up to $6,000

Flexible Work Schedules

Health Benefit Insurance Package

401(k) Retirement Plan with Company Match

Job summary

Monarch Black Hawk, Inc. is seeking a Players Club Lead to enhance guest experiences and promote membership for the Monarch Rewards Club. Responsibilities include engaging with guests, managing club accounts, and preparing reports for management.

The ideal candidate will have strong communication skills, a friendly disposition, and a team-oriented mindset. This full-time position offers various benefits including health insurance, paid vacations, and career development opportunities.

Qualifications

• Consistently achieve department goals on the casino floor/club desk through new member enrollment.
• Work responsibly and productively without immediate supervision.
• Maintain a friendly and courteous demeanor with all guests and fellow team members.

Responsibilities

• Promote Monarch Rewards membership and open club accounts.
• Interact with guests daily in a positive, professional manner.
• Prepare shift reports for the Rewards manager and supervisors.

Skills

Professional communication skills

Guest service

Team player

Flexibility

Job description

Players Club Lead

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a passionate Players Club Leader.

Salary: $23 per hour. Status: Full Time. Shift: Varies.

Responsibilities

• Promote Monarch Rewards membership and open club accounts with professional communication skills.
• Maintain a proactive and engaging demeanor to encourage casino guests to enroll in the Monarch Rewards Club.
• Stand and walk for long periods of time as required.
• Interact with guests daily at the casino and behind the Monarch Rewards desk in a positive, professional manner.
• Use guests' names whenever possible to enhance the guest experience.
• Stay knowledgeable about casino promotions, special events, and amenities to effectively promote them to guests.
• Prepare shift reports for the Rewards manager and supervisors.
• Multitask guest service duties such as opening club accounts, re‑printing cards, providing information on the casino, resort property, and general information about the Black Hawk and Reno areas, answering questions, handling escalated issues, and informing team leadership.
• Answer phones and assist with promotions as needed.
• Use computer skills, including typing, spelling, and basic math, and input guest information accurately into the casino patron system (driver’s license, state ID, passport, or military ID).
• Demonstrate flexibility and adaptability in a fast‑paced environment with concurrent responsibilities, promotions, and special events.
• Deliver 100% effort in communicating Club Monarch membership benefits using persuasive skills and motivated enthusiasm.

Qualifications

• Consistently achieve department goals on the casino floor/club desk through new member enrollment.
• Work responsibly and productively without immediate supervision while assisting the team to reach and surpass goals.
• Maintain a friendly, courteous, and smiling demeanor with all guests and fellow team members.
• Keep current on casino promotions, special events, and amenities, and communicate information clearly.
• Seek assistance and guidance from team leadership when necessary to provide excellent guest service.
• Be a team player and recognize the importance of helping the team succeed for the benefit of the company.

Benefits

• Team Member Referral Program
• Education/Tuition Reimbursement up to $6,000 per calendar year
• Career Development and Advancement Opportunities
• Flexible Work Schedules
• Weekly Cash Prizes totaling $100 in drawings
• Paid Trips to Atlantis Casino Resort and Spa
• 1 Free Meal per Shift
• Round‑Trip Bus Tickets for $4 per Day ($20 Savings)
• Free Parking
• Paid Vacation (Full Time only)
• 6 Observed Holidays (Full Time only)
• Health Benefit Insurance Package (medical, dental, vision, disability, and more)
• 401(k) Retirement Plan with Company Match

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. Selection decisions are based on job‑related factors.