Players Club Supervisor

Monarch Black Hawk, Inc.; United States; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Tuition reimbursement

Company-matched 401k

Paid time off and holidays

Bus transportation subsidy

Team Member dining hall

Discounts on hotel, retail, and spa

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a Players Club Supervisor to lead Monarch Rewards at the desk and on the casino floor, driving member enrollment and delivering exceptional guest service.

You will promote rewards, manage inquiries, and provide hands-on support to ensure accurate data entry and smooth operations in a fast-paced resort environment.

Strong communication, leadership, and data-entry skills are essential for success in this role within the Monarch team.

Qualifications

• Strong guest service and communication skills.
• Ability to guide and support a team in achieving membership enrollment and guest service goals.
• Ability to explain membership benefits clearly and encourage guest participation with enthusiasm and professionalism.
• Proficiency in computer use, typing, spelling, basic mathematics, and accurate data entry.
• Ability to review identification and accurately enter information into the casino patron system.
• Strong organizational skills and the ability to manage multiple responsibilities in a fast-paced environment.
• Ability to work independently, exercise sound judgment, and seek management assistance when appropriate.
• A collaborative approach and commitment to maintaining positive working relationships.

Responsibilities

• Lead by example in delivering professional, welcoming guest service at the Monarch Rewards desk and on the casino floor.
• Support Team Members in achieving department goals for new member enrollment and communicating membership benefits effectively.
• Promote Monarch Rewards membership, casino promotions, special events, and resort amenities.
• Provide hands-on desk support, including opening membership accounts, replacing cards, answering telephone calls, and responding to guest inquiries.
• Address escalated guest concerns professionally and communicate issues requiring additional assistance to department management.
• Ensure accurate entry of guest information into the casino patron system using approved identification and established procedures.
• Prepare shift reports and communicate guest service concerns, enrollment activity, and operational updates to management.
• Assist with promotions and special events while maintaining attentive service during periods of high guest volume.
• Maintain current knowledge of resort offerings and communicate accurate information to guests and Team Members.
• Perform other duties as assigned.

Skills

Guest service

Team leadership

Membership enrollment

Data entry

Basic math

Communication

Independent work

Tools

Casino patron system

Job description

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging. Job Title: Players Club Supervisor Salary: Starting at 24.00 per hour Status: Full Time Shift: Varies

MONARCH CASINO RESORT SPA Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23‑floors filled with 516‑luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45‑table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025. As part of a family‑owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities:

• Lead by example in delivering professional, welcoming guest service at the Monarch Rewards desk and on the casino floor.
• Support Team Members in achieving department goals for new member enrollment and communicating membership benefits effectively.
• Promote Monarch Rewards membership, casino promotions, special events, and resort amenities.
• Provide hands‑on desk support, including opening membership accounts, replacing cards, answering telephone calls, and responding to guest inquiries.
• Address escalated guest concerns professionally and communicate issues requiring additional assistance to department management.
• Ensure accurate entry of guest information into the casino patron system using approved identification and established procedures.
• Prepare shift reports and communicate guest service concerns, enrollment activity, and operational updates to management.
• Assist with promotions and special events while maintaining attentive service during periods of high guest volume.
• Maintain current knowledge of resort offerings and communicate accurate information to guests and Team Members.
• Perform other duties as assigned.

Qualifications:

• Strong guest service and communication skills, with the ability to interact professionally with guests and Team Members.
• Ability to guide and support a team in achieving membership enrollment and guest service goals.
• Ability to explain membership benefits clearly and encourage guest participation with enthusiasm and professionalism.
• Proficiency in computer use, typing, spelling, basic mathematics, and accurate data entry.
• Ability to review identification and accurately enter information into the casino patron system.
• Strong organizational skills and the ability to manage multiple responsibilities in a fast‑paced environment.
• Ability to work independently, exercise sound judgment, and seek management assistance when appropriate.
• A collaborative approach and commitment to maintaining positive working relationships.
• Physical requirements include prolonged standing and walking while assisting guests at the Rewards desk and throughout the casino floor, and operating a computer and telephone, with or without reasonable accommodation.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to USD 6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.
• Team Member Hotel, Retail, and Spa Discounts.
• Team Member Anniversary Recognition (earn resort credit, vacation trips and more!).
• Save your gas and mileage on your car! Check out these convenient casino bus routes at www.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job‑related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.

Discover the rewarding opportunities at Monarch Casino Resort Spa in Black Hawk, Colorado, where every aspect is designed to make both you and the guest feel valued and inspired. From our upscale amenities like a luxurious spa and fine dining to our vibrant, team‑focused culture, you'll find a place where your career can flourish. We’re passionate about supporting your growth with clear career paths, ongoing training, and ample chances for internal promotion. Our friendly environment encourages respect, camaraderie, and a true sense of family. Plus, with competitive wages, fantastic benefits, and flexible scheduling, we aim to help you balance work and life seamlessly. Being part of the Black Hawk community means more than just a job—it’s about creating meaningful connections and making a positive impact. From personalized onboarding to fun workplace events, we ensure your experience with us is nothing short of exceptional. At Monarch, we blend the excitement of a premier gaming destination with the luxury of a top‑tier resort, all while putting our Team Members first. Join us and discover a place where you can grow, succeed, and be truly appreciated.

Monarch Casino Resort Spa in Black Hawk, Colorado, is a luxury resort and casino that combines high‑energy gaming with sophisticated amenities. Our resort features 516 elegant rooms with mountain views, over 60,000 square feet of gaming space, a rooftop spa with treatments and an infinity pool, 4 of Colorado's best restaurants, and event spaces for entertainment and celebrations. Founded to redefine hospitality in a small‑town setting, we are part of Monarch Casino & Resort, Inc., with a mission to create memorable experiences for guests and opportunities for Team Members. We are committed to community engagement, supporting local organizations and sustainability practices. At Monarch, our culture emphasizes integrity, high standards of excellence, and team empowerment through training and career development. We aim to be a destination that nurtures aspirations, fosters relationships, and sets industry standards.

“We may not be the biggest casino company, but we are the strongest.”