Rewards Club Supervisor - Guest Experience

Monarch Black Hawk, Inc.; United States; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Tuition reimbursement

Company-matched 401k

Paid time off and holidays

Bus transportation subsidy

Team Member dining hall

Discounts on hotel, retail, and spa

Job summary

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a Players Club Supervisor to lead Monarch Rewards at the desk and on the casino floor, driving member enrollment and delivering exceptional guest service.

You will promote rewards, manage inquiries, and provide hands-on support to ensure accurate data entry and smooth operations in a fast-paced resort environment.

Strong communication, leadership, and data-entry skills are essential for success in this role within the Monarch team.

Qualifications

• Strong guest service and communication skills.
• Ability to guide and support a team in achieving membership enrollment and guest service goals.
• Ability to explain membership benefits clearly and encourage guest participation with enthusiasm and professionalism.
• Proficiency in computer use, typing, spelling, basic mathematics, and accurate data entry.
• Ability to review identification and accurately enter information into the casino patron system.
• Strong organizational skills and the ability to manage multiple responsibilities in a fast-paced environment.
• Ability to work independently, exercise sound judgment, and seek management assistance when appropriate.
• A collaborative approach and commitment to maintaining positive working relationships.

Responsibilities

• Lead by example in delivering professional, welcoming guest service at the Monarch Rewards desk and on the casino floor.
• Support Team Members in achieving department goals for new member enrollment and communicating membership benefits effectively.
• Promote Monarch Rewards membership, casino promotions, special events, and resort amenities.
• Provide hands-on desk support, including opening membership accounts, replacing cards, answering telephone calls, and responding to guest inquiries.
• Address escalated guest concerns professionally and communicate issues requiring additional assistance to department management.
• Ensure accurate entry of guest information into the casino patron system using approved identification and established procedures.
• Prepare shift reports and communicate guest service concerns, enrollment activity, and operational updates to management.
• Assist with promotions and special events while maintaining attentive service during periods of high guest volume.
• Maintain current knowledge of resort offerings and communicate accurate information to guests and Team Members.
• Perform other duties as assigned.

Skills

Guest service

Team leadership

Membership enrollment

Data entry

Basic math

Communication

Independent work

Tools

Casino patron system

Job description

Monarch Casino Resort Spa in Black Hawk, Colorado is seeking a Players Club Supervisor to lead Monarch Rewards at the desk and on the casino floor, driving member enrollment and delivering exceptional guest service.

You will promote rewards, manage inquiries, and provide hands-on support to ensure accurate data entry and smooth operations in a fast-paced resort environment.

Strong communication, leadership, and data-entry skills are essential for success in this role within the Monarch team.