Membership Concierge & Guest Services

The Black Hawk Casino; Shawnee (OK); On-site; USD 26,000 - 34,000; Full time

Job summary

The Black Hawk Casino seeks a friendly Player Club Receptionist to assist guests with the Players Club membership process and explain membership benefits. You will greet visitors, answer calls, and manage reception area traffic in a professional casino environment.

Responsibilities include welcoming new members, maintaining knowledge of the Players Club and current promotions, handling inquiries, routing calls, and supporting promotions with a courteous, confidential service approach.

Qualifications

• High School diploma or GED required.
• Minimum of 6 months of proven, excellent customer service.
• Strong communication and organizational skills.
• Familiar with computers, printers and card machines; Excel and Word.
• Ability to work as part of a team and flexible shifts.
• Professional image and grooming.

Responsibilities

• Welcoming customers and assisting with Players Club enrollment.
• Explaining membership benefits to guests.
• Greet guests, receive calls, and route messages.
• Maintain confidentiality of information.
• Provide friendly, professional service in a casino setting.
• Support promotions and events with the Marketing Manager.

Skills

Customer service

Communication

Teamwork

Basic computer skills

Professional appearance

Education

High School diploma or GED

Tools

Card machines

Printers

Microsoft Excel

Microsoft Word

Telephone systems

Job description

The Black Hawk Casino seeks a friendly Player Club Receptionist to assist guests with the Players Club membership process and explain membership benefits. You will greet visitors, answer calls, and manage reception area traffic in a professional casino environment.

Responsibilities include welcoming new members, maintaining knowledge of the Players Club and current promotions, handling inquiries, routing calls, and supporting promotions with a courteous, confidential service approach.