Rewards Club Experience Specialist

Paycom; Flasher (ND); On-site; USD 28,000 - 46,000; Full time

Job summary

Jackpot Junction Casino Hotel is seeking a Guest Service Associate to enroll guests into the Rewards Club and assist with point redemptions. You will stay informed about all events and promotions, handle rewards transactions, and promote the club and venue through daily guest interactions.

The role focuses on delivering excellent customer service, maintaining confidentiality, and supporting team efforts during events and busy periods.

Qualifications

• 1-3 years of customer service experience preferred.
• Excellent communication and customer service skills.
• Strong telephone and paging skills.
• Strong problem-solving capabilities.
• Basic computer skills, including Windows applications.
• Able to maintain strict confidentiality.
• Able to work well with others.
• Able to handle multiple tasks simultaneously.
• Detail-oriented and dependable.
• Neat, professional appearance.

Responsibilities

• Enroll guests into Rewards Club.
• Maintain current knowledge of all special events and promotions.
• Handle point redemption.
• Work special events and promotions as needed.
• Promote Rewards Club and Jackpot Junction Casino Hotel through daily contact with guests.
• Serve as an information center for guests.
• Attend meetings as required.
• Perform other duties and responsibilities as assigned.

Job description

Jackpot Junction Casino Hotel is seeking a Guest Service Associate to enroll guests into the Rewards Club and assist with point redemptions. You will stay informed about all events and promotions, handle rewards transactions, and promote the club and venue through daily guest interactions.

The role focuses on delivering excellent customer service, maintaining confidentiality, and supporting team efforts during events and busy periods.