Players Club Concierge & Guest Experience

Noo-Kayet Development Corporation; Little Boston (WA); On-site; USD 32,000 - 42,000; Full time

Job summary

The Point Casino & Hotel is seeking a friendly Players Club Representative to greet guests, assist with Players Club memberships, and share information on rewards and promotions.

As the face of our rewards program, you will help guests enjoy benefits, handle redemptions, and promote events while delivering courteous, attentive service. This role requires strong communication and a guest-focused attitude, with availability to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Customer service experience, preferably in hospitality or casino environments.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced setting.
• Friendly, positive, and guest-oriented attitude.
• Basic computer skills or willingness to learn.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet guests and help them sign up for Players Club memberships.
• Explain rewards, promotions, benefits, and program details clearly and professionally.
• Provide personalized assistance and answer guest questions.
• Assist with rewards redemptions and casino information.
• Resolve guest concerns with courtesy and efficiency.
• Promote upcoming casino events, promotions, and special offers.
• Enter and update accurate guest information in the system.
• Work closely with team members to support smooth operations and excellent service.

Skills

Customer service

Communication

Multitasking

Interpersonal skills

Guest focus

Education

High school diploma

Job description

The Point Casino & Hotel is seeking a friendly Players Club Representative to greet guests, assist with Players Club memberships, and share information on rewards and promotions.

As the face of our rewards program, you will help guests enjoy benefits, handle redemptions, and promote events while delivering courteous, attentive service. This role requires strong communication and a guest-focused attitude, with availability to work evenings, weekends, and holidays.