Rewards Club Supervisor

Paycom - ATS; Morton (MN); On-site; USD 55,875,000 - 116,994,000; Full time

Job summary

Jackpot Junction Casino Hotel in Morton, MN, is seeking a Rewards Club Supervisor to lead club operations and deliver excellent guest service. You will supervise staff, support promotions, track member activity, and ensure accurate points and rewards processing at a bustling casino venue.

The role requires prior supervisory experience, a high school diploma or GED, and a bachelor’s degree in Marketing or Business (or equivalent).

Qualifications

• Experience in a supervisory position, preferably in casino player development.
• High school diploma or GED required.
• Bachelor's degree in Marketing, Business Administration or related field, or equivalent work experience preferred.

Responsibilities

• Support Rewards Club Manager in all aspects of Rewards Club operations.
• Provide superior customer service, and assure the same level of service from staff.
• Assist Casino Host Supervisor with execution of all promotions and group tracking.
• Supervise enrollment of club members and provided services.
• Assist with analyzing and implementing promotional programs.
• Account for accurate accumulation of member points and redemption.
• Assist with management of Rewards Club inventory of supplies and premiums.
• Make recommendations for effective player and group tracking.
• Make recommendations for upgrading programs to improve efficacy.
• Support all department and company policies and procedures.
• Assist with supervision of Rewards Club staff, including training, work direction, safety, communication and performance evaluation.
• Audit data input and marketing detectors, and assist with mailings.
• Attend department meetings as required.
• Perform other duties and responsibilities as assigned.

Skills

Supervisory experience

Customer service

Communication

Professional demeanor

Education

High school diploma or GED

Bachelor's degree in Marketing or Business

Tools

None

Job description

Job Details: Job Location: Jackpot Junction - Morton, MN 56270, Position Type: Full-Time, Salary Range: $19.50 - $40.83 Hourly, Job Shift: Afternoon/Evening (+Weekends)

ESSENTIAL JOB FUNCTIONS

• Support Rewards Club Manager in all aspects of Rewards Club operations.
• Provide superior customer service, and assure the same level of service from staff.
• Assist Casino Host Supervisor with execution of all promotions and group tracking.
• Supervise enrollment of club members and provided services.
• Assist with analyzing and implementing promotional programs.
• Account for accurate accumulation of member points and redemption.
• Assist with management of Rewards Club inventory of supplies and premiums.
• Make recommendations for effective player and group tracking.
• Make recommendations for upgrading programs to improve efficacy.
• Support all department and company policies and procedures.
• Assist with supervision of Rewards Club staff, including training, work direction, safety, communication and performance evaluation.
• Audit data input and marketing detectors, and assist with mailings.
• Attend department meetings as required.
• Perform other duties and responsibilities as assigned.

Qualifications: EXPERIENCE & QUALIFICATIONS

• Experience in a supervisory position, preferably in casino player development.
• High school diploma or GED required.
• Bachelors degree in Marketing, Business Administration or related field, or equivalent work experience preferred.

SKILLS, KNOWLEDGE & ATTRIBUTES

• Excellent written and oral communication skills.
• Excellent public relations and customer service skills.
• Strong supervisory and leadership skills.
• Strong computer and telephone skills.
• Able to maintain strict confidentiality of classified information.
• Able to communicate with guests and staff in a tactful, diplomatic manner.
• Able to speak to groups of varying sizes, including acting as Master of Ceremonies for events, parties and tournaments.
• Able to work a flexible schedule, including weekends and holidays as needed.
• Self-motivated and independent.
• Neat, professional appearance.

UNIVERSAL REQUIREMENTS

• Sensitivity to various cultures, including Native American cultures.
• Regular attendance and punctuality.
• Able and willing to work any changes in scheduled hours as required.
• Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.

PHYSICAL DEMANDS

• Mobility throughout the facility.
• While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.