Rewards Club Associate

Paycom; Flasher (ND); On-site; USD 28,000 - 46,000; Full time

Job summary

Jackpot Junction Casino Hotel is seeking a Guest Service Associate to enroll guests into the Rewards Club and assist with point redemptions. You will stay informed about all events and promotions, handle rewards transactions, and promote the club and venue through daily guest interactions.

The role focuses on delivering excellent customer service, maintaining confidentiality, and supporting team efforts during events and busy periods.

Qualifications

• 1-3 years of customer service experience preferred.
• Excellent communication and customer service skills.
• Strong telephone and paging skills.
• Strong problem-solving capabilities.
• Basic computer skills, including Windows applications.
• Able to maintain strict confidentiality.
• Able to work well with others.
• Able to handle multiple tasks simultaneously.
• Detail-oriented and dependable.
• Neat, professional appearance.

Responsibilities

• Enroll guests into Rewards Club.
• Maintain current knowledge of all special events and promotions.
• Handle point redemption.
• Work special events and promotions as needed.
• Promote Rewards Club and Jackpot Junction Casino Hotel through daily contact with guests.
• Serve as an information center for guests.
• Attend meetings as required.
• Perform other duties and responsibilities as assigned.

Job description

ESSENTIAL JOB FUNCTIONSEnroll guests into Rewards Club.Comp primary players.Maintain current knowledge of all special events and promotions.Handle point redemption.Work special events and promotions as needed.Promote Rewards Club and Jackpot Junction through daily contact with guests.Serve as an information center for guests.Attend meetings as required.Perform other duties and responsibilities as assigned.EXPERIENCE & QUALIFICATIONS1-3 years of customer service experience preferred.SKILLS, KNOWLEDGE & ATTRIBUTESExcellent communication and customer service skills.Strong telephone and paging skills.Strong problem-solving capabilities.Basic computer skills, including Windows application.Able to maintain strict confidentiality.Able to work well with others.Able to handle multiple tasks simultaneously.Detail-oriented and dependable.Neat, professional appearance.UNIVERSAL REQUIREMENTSSensitivity to various cultures, including Native American cultures.Regular attendance and punctuality.Able and willing to work any changes in scheduled hours as required.Serve as a credit to Jackpot Junction Casino Hotel, and encourage others to do the same.PHYSICAL DEMANDSMobility throughout the facility.While the physical demands described here are typical of those required to be successful in this position, reasonable accommodations will be considered to enable individuals with disabilities to perform applicable job duties.