Rewards Concierge, Players Club

Noo-Kayet Development Corporation

Kingston (WA)

On-site

USD 38,000 - 52,000

Full time

6 days ago

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Benefits offered by this job

Competitive pay

Great benefits

Fun work environment

Job summary

The Point Casino & Hotel is seeking a friendly Players Club Representative to welcome guests, assist with Players Club memberships, and share information about promotions and rewards. You will help guests enjoy benefits and provide exceptional service in a dynamic casino environment.

Your role requires strong guest-focused communication, the ability to multi-task, and a positive attitude to create memorable experiences for every visitor.

Qualifications

Experience in customer service, preferably in hospitality or casino environments.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced setting.
Friendly, positive, and guest-oriented attitude.

Responsibilities

Greet guests and help them sign up for Players Club memberships
Explain rewards, promotions, benefits, and program details clearly and professionally
Provide personalized assistance and answer guest questions
Assist with rewards redemptions and casino information
Resolve guest concerns with courtesy and efficiency
Promote upcoming casino events, promotions, and special offers
Enter and update accurate guest information in the system
Work closely with team members to support smooth operations and excellent service

Skills

Customer service

Communication skills

Multitasking

Hospitality aptitude

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

Your role requires strong guest-focused communication, the ability to multi-task, and a positive attitude to create memorable experiences for every visitor.

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