Rewards Club Concierge: Guest Experience & Promotions

Paycom - ATS; Flasher (ND); On-site; USD 32,000 - 52,000; Full time

Job summary

Jackpot Junction Casino Hotel seeks a guest services associate to enroll guests into the Rewards Club and serve as a centralized information resource. You will promote events, handle point redemptions, and support daily promotions.

Responsibilities include attending meetings, maintaining confidentiality, and delivering friendly, professional service while coordinating with team members and guests across shifts. Regular attendance and flexibility to work varied hours are required.

Qualifications

• 1-3 years of customer service experience preferred.
• Excellent communication and customer service skills.
• Strong telephone and paging skills.
• Strong problem-solving capabilities.
• Basic computer skills, including Windows applications.
• Able to maintain confidentiality.
• Able to work well with others.
• Able to handle multiple tasks simultaneously.
• Detail-oriented and dependable.
• Neat, professional appearance.

Responsibilities

• Enroll guests into Rewards Club.
• Promote Rewards Club and Jackpot Junction through daily contact with guests.
• Handle point redemption.
• Attend meetings as required.
• Perform other duties and responsibilities as assigned.
• Serve as information center for guests.

Skills

Clear communication

Customer service

Telephone paging

Problem solving

Confidentiality

Team coordination

Multitasking

Attention to detail

Professional appearance

Tools

Windows

Job description

Jackpot Junction Casino Hotel seeks a guest services associate to enroll guests into the Rewards Club and serve as a centralized information resource. You will promote events, handle point redemptions, and support daily promotions.

Responsibilities include attending meetings, maintaining confidentiality, and delivering friendly, professional service while coordinating with team members and guests across shifts. Regular attendance and flexibility to work varied hours are required.