RevOps Manager – AI-Driven Customer Management
Egress
Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.
Benefits offered by this job
Job summary
KnowBe4 is seeking a Manager, Revenue Operations (Customer Management) to architect a data-driven and AI-enabled revenue engine. This role bridges Customer Success, Sales, Marketing, and Product to ensure post-sales is predictable, scalable, and resilient.
You will lead automation initiatives and governance across the CS tech stack, dashboards, and health scoring. The ideal candidate has 5+ years in RevOps/BizOps in a high-growth SaaS setting, expert Salesforce/HubSpot and BI tooling knowledge,
Qualifications
- Bachelor's degree or equivalent work experience.
- 5+ years in Revenue Operations, Sales Ops, or BizOps, preferably in a high-growth B2B SaaS environment.
- Expert-level knowledge of Salesforce/Hubspot.
- Experience with BI tools and forecasting software.
- Hands-on builder mentality with APIs and new AI tooling.
- Ability to translate complex data into executive-ready narratives.
Responsibilities
- Design and implement automation for SMB/Tech Touch motions.
- Build and maintain standardized CSM/RS playbooks with triggers and systems.
- Collaborate with CS Enablement to train and track adoption.
- Identify time drains and prioritize automation backlog with measurable impact.
- Apply AI and agentic tooling to reduce manual work.
Skills
Education
Tools
Job description
KnowBe4 is seeking a Manager, Revenue Operations (Customer Management) to architect a data-driven and AI-enabled revenue engine. This role bridges Customer Success, Sales, Marketing, and Product to ensure post-sales is predictable, scalable, and resilient.
You will lead automation initiatives and governance across the CS tech stack, dashboards, and health scoring. The ideal candidate has 5+ years in RevOps/BizOps in a high-growth SaaS setting, expert Salesforce/HubSpot and BI tooling knowledge,
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
