AI-Driven RevOps Manager — Customer Management (Remote)

KnowBe4; Clearwater (FL); Remote; USD 150,000 - 160,000; Full time

Benefits offered by this job

Bonuses

Adoption assistance

Tuition reimbursement

Certification reimbursement

Certification bonuses

Job summary

KnowBe4 is seeking a Manager, Revenue Operations (Customer Management) to act as the AI multiplier across CS, Sales, Marketing, and Product. You will architect a data-driven revenue engine, surface actionable insights for executives, and own post-sales readiness and analytics.

The role emphasizes automation, AI tooling, and cross-functional leadership. The position is remote with a focus on scalable RevOps in a fast-growing SaaS environment; requires 5+ years in RevOps and expertise in CRM and

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in Revenue Operations, Sales Ops, or BizOps in high-growth B2B SaaS.
• Expert-level Salesforce knowledge.
• Expert-level HubSpot knowledge.
• Proficiency with BI tools (Tableau/Looker) and forecasting software (Clari/Gong/BoostUp).
• Strong API/automation skills (Make.com) and AI tooling.
• Ability to analyze multi-system data and present board-ready outputs.
• Strong communication for executive-level narratives.

Responsibilities

• Design and implement automation for SMB/Tech Touch motions; reduce manual rep effort.
• Build and maintain standardized CSM/RS playbooks with triggers and systems.
• Partner with CS Enablement to translate process changes into training and adoption tracking.
• Identify bottlenecks through shadowing and system analysis; prioritize automation backlog.
• Apply AI and agentic tooling to compress manual work and increase efficiency.
• Lead post-sales GTM readiness for product launches; create launch checklists and cadence.
• Coordinate cross-functionally to ensure post-sales readiness from day one; drive adoption tracking.
• Own post-launch adoption and migration operations; maintain dashboards and health scoring.

Skills

Salesforce

HubSpot

Tableau

Looker

6Sense

LinkedIn Navigator

ZoomInfo

Make.com

AI tooling

Forecasting

Education

Bachelor's degree or equivalent

Tools

Gainsight

Salesforce CS objects

Zendesk

Make.com

Job description

KnowBe4 is seeking a Manager, Revenue Operations (Customer Management) to act as the AI multiplier across CS, Sales, Marketing, and Product. You will architect a data-driven revenue engine, surface actionable insights for executives, and own post-sales readiness and analytics.

The role emphasizes automation, AI tooling, and cross-functional leadership. The position is remote with a focus on scalable RevOps in a fast-growing SaaS environment; requires 5+ years in RevOps and expertise in CRM and