RevOps Leader: AI-Driven Growth & Strategy

Crowe; Austin (TX); On-site; USD 190,000 - 401,000; Full time

Job summary

Crowe in Austin, TX, is seeking a Head of Revenue Operations to build the firmwide revenue operating system and drive growth across the full sales funnel. You will lead a high-performing RevOps team, partner with CRO, BU leaders, and IT, modernize CRM (D365/Salesforce), and instill data-driven discipline to improve forecast accuracy, pipeline velocity, and client retention.

This is a high-visibility, impact-driven role at a leading professional services firm.

Qualifications

• 10+ years in Revenue/Sales Operations or closely related field.
• Experience building or scaling a RevOps function.
• CRM design and optimization expertise (D365/Salesforce).
• Strong analytical and commercial judgment to steer strategy.
• Ability to influence senior executives and cross-functional partners.
• Experience in a professional services or consulting environment is a plus.

Responsibilities

• Build and scale the Revenue Operations function: Define the RevOps mandate, operating model, team structure, priorities, cadence, and ways of working; hire and develop a high-performing team that can support Crowe's next phase of growth while remaining close to the work and moving quickly from analysis to execution.
• Translate the growth strategy into execution: Partner with the Chief Revenue and Transformation Officer, Crowe partners, BU leaders, service-line leaders, Market Leaders, Finance, Marketing, and IT to turn Crowe's growth agenda into practical plans and accountability across new-logo sales, upsell, cross-sell, client retention, and management-designated growth offerings.
• Own sales performance management and forecasting: Establish rigorous pipeline management, forecasting, deal governance, operating reviews, and executive reporting. Create a practical meeting cadence that tracks sales activity and results, identifies gaps, assigns actions, removes barriers, and improves revenue predictability.
• Modernize CRM, commercial data, and seller workflows: Partner with IT on the practical improvement of D365, data architecture, workflows, reporting, automation, and AI-enabled tools. Identify the biggest friction points in each funnel stage so leaders can trust the numbers and sellers can work faster, produce higher-quality work, and spend more time with clients.
• Drive annual planning and partner target setting: Lead the analytical backbone for annual planning, including differentiated sales and delivery targets by partner persona, tenure, role, BU or DU responsibilities, account portfolio, delivery commitments, and selling capacity. Incorporate client whitespace, cross-sell opportunity, market potential, priority emerging offerings, and implications for staffing.
• Create account, market, and One Crowe visibility: Build and continuously refresh account whitespace analysis, cross-BU and cross-DU opportunity tracking, multi-SME pursuits, new-logo targeting, upsell, retention risk, pipeline velocity, win rate, conversion, and growth reporting so Crowe can focus commercial effort where it will create the most value.
• Improve sales process and seller enablement: Define practical best practices across the full sales funnel and partner with Marketing, Knowledge Management, IT, and business leaders to equip sellers with useful tools, content, training, case studies, client testimonials, RFP support, and AI-enabled assistance. Help partners become more successful while developing senior managers and earlier-tenure professionals into effective sellers whose commercial performance supports their advancement.
• Support pricing and commercial governance: Partner closely with the Head of Pricing, Finance, and service-line leaders on renewal and new-work pricing, discounting, deal-level concessions, price realization, retention trade-offs, and pricing-related seller behaviors.
• Lead change through influence: Build trust with senior executives and highly independent partners, work through disagreement, and create sustained behavior change without relying primarily on hierarchy. Balance appropriate required standards with processes, insights, and tools that are valuable enough that sellers want to use them.
• Measure and communicate impact: Define success measures, track performance against agreed targets, and provide concise leadership updates that show new-logo sales, upsell, cross-sell, retention, sales versus delivery revenue, and the actions required to improve performance.

Skills

Revenue operations leadership

CRM & AI-enabled workflows

Executive influence

Team leadership

Sales optimization

Data-driven decision making

Education

Bachelor's degree

MBA or advanced degree (preferred)

Tools

D365

Salesforce

Data architecture

Job description

Crowe in Austin, TX, is seeking a Head of Revenue Operations to build the firmwide revenue operating system and drive growth across the full sales funnel. You will lead a high-performing RevOps team, partner with CRO, BU leaders, and IT, modernize CRM (D365/Salesforce), and instill data-driven discipline to improve forecast accuracy, pipeline velocity, and client retention.

This is a high-visibility, impact-driven role at a leading professional services firm.