Revenue Operations Lead: AI-Enabled Growth & CRM

Crowe; New York (NY); On-site; USD 190,000 - 401,000; Full time

Job summary

Crowe in New York seeks a Head of Revenue Operations to design and lead the firmwide revenue operating system, uniting lead generation, opportunity development, close, expansion and renewal with practical insights, streamlined processes, and AI-enabled tools.

You will partner across partners, BU and DU leaders, Finance, Marketing and IT to drive growth, forecast rigor, and a scalable RevOps function while mentoring a high‑performing team and shaping Crowe's Value Creation Plan.

Qualifications

• 10+ years in Revenue Operations or related field with leadership experience.
• Experience building/scaling RevOps capabilities and processes.
• CRM design/optimization in D365 or Salesforce with AI tools.
• Analytical and commercial judgment to turn data into actions.
• Experience influencing senior executives and cross‑functional partners.
• Experience in professional services or similar complex B2B environments.
• Bachelor's degree required; MBA preferred.

Responsibilities

• Build and scale the RevOps function with defined mandate and team structure.
• Translate growth strategy into practical plans across new logos, upsell, and retention.
• Own sales performance management, forecasting, and governance.
• Modernize CRM, data architecture, and seller workflows with AI tools.
• Lead annual planning and partner target setting with analytics.
• Create account/market visibility and cross‑BU opportunities.
• Define best practices across the full sales funnel and enable sellers.
• Support pricing governance and discounting with Finance and Pricing teams.
• Lead change management through influence with senior executives and partners.
• Measure impact with concise leadership updates on revenue metrics.

Skills

RevOps leadership

Scale revenue operations

CRM and AI-enabled workflows

Analytical judgment

Executive influence

Cross-functional partnership

Team leadership

Education

Bachelor's degree

MBA or advanced degree (preferred)

Tools

D365

Salesforce

Data governance

Job description

Crowe in New York seeks a Head of Revenue Operations to design and lead the firmwide revenue operating system, uniting lead generation, opportunity development, close, expansion and renewal with practical insights, streamlined processes, and AI-enabled tools.

You will partner across partners, BU and DU leaders, Finance, Marketing and IT to drive growth, forecast rigor, and a scalable RevOps function while mentoring a high‑performing team and shaping Crowe's Value Creation Plan.