Revenue Operations Leader — AI-Driven Growth & CRM

Crowe; Boston (MA); On-site; USD 190,000 - 401,000; Full time

Job summary

Crowe is seeking a strategic Head of Revenue Operations to design and operate the firmwide revenue system, enabling partners and sellers to win, grow, and retain clients. You will drive cross-functional collaboration across business units, IT, and Finance, delivering practical, automation-driven improvements to the full sales funnel.

You will lead a high-performing RevOps team, modernize CRM platforms like D365 and Salesforce, and implement governance, forecasting, and pipeline management.

Qualifications

• 10+ years in Revenue/Sales Operations or related field.
• Experience building/scaling RevOps capabilities and processes.
• CRM design and optimization with data governance and automation.
• Strong analytical and commercial judgment to drive priorities.

Responsibilities

• Define RevOps mandate, operating model, team structure, and priorities; hire and develop a high-performing team.
• Translate growth strategy into practical plans across new-logo sales, upsell, cross-sell, and retention.
• Own sales performance management, forecasting, and governance with regular reviews.
• Modernize CRM, data architecture, and seller workflows, including AI-enabled tools.
• Lead annual planning with differentiated targets by partner persona and portfolio.
• Create visibility into account whitespace and growth opportunities across units.
• Improve seller enablement with practical tools, content, training, and RFP support.
• Support pricing and governance with discounting and renewal strategies.
• Lead change through influence with senior executives and independent partners.
• Measure impact with concise leadership updates on key metrics.

Skills

Revenue Operations leadership

Build / scale

CRM, AI-enabled workflow

Analytical judgment

Cross-functional partnership

Executive influence

Team leadership

Bachelor's degree

Education

Bachelor's degree

Tools

D365

Salesforce

Job description

Crowe is seeking a strategic Head of Revenue Operations to design and operate the firmwide revenue system, enabling partners and sellers to win, grow, and retain clients. You will drive cross-functional collaboration across business units, IT, and Finance, delivering practical, automation-driven improvements to the full sales funnel.

You will lead a high-performing RevOps team, modernize CRM platforms like D365 and Salesforce, and implement governance, forecasting, and pipeline management.