Reverse Logistics Specialist

Arvato; Louisville (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability pay

401(k) with company match

Paid time off

Job summary

Arvato is seeking a Reverse Logistics Specialist in Louisville, KY to manage customer accounts, meet SLAs, and support the Account Manager with technical guidance.

You will handle order management, inventory updates, and both domestic and international client support, while coordinating returns and process improvements with the operations team.

Qualifications

• At least two years of customer service experience.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, and Word.
• Experience with SAP is a plus.
• Strong organizational and analytical abilities.

Responsibilities

• Manage customer accounts and SLAs to ensure service levels.
• Prepare and maintain status reports for clients and management.
• Handle order management and inventory updates.
• Coordinate return shipments and inbound planning.
• Support Account Manager with data, advice, and problem resolution.

Skills

Customer service

Excel

Power BI

PowerPoint

Analytical ability

Communication skills

Time management

Multi-tasking

Project management

Independent work

Education

High School Diploma or equivalent

College degree preferred

Tools

SAP

Power BI

PowerPoint

Job description

Job Description

The Reverse Logistics Specialist will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Inventory Management & Control

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Coordinate return shipments (e.g., create return labels).

Client Issue Resolution

• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.

Process Optimization & Documentation

• Continuous involvement and support with departmental process improvements

Business Reviews & Client Consultation

• Participate in business reviews with the customer.

Operational Leadership & Oversight

• Work closely with operations to ensure program requirements are met.

Qualifications

• At least two years of Customer Service Experience
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
• High School Diploma or equivalent, but college degree preferred
• Must display initiative and flexibility to work in a fast‑paced, changing environment
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience, preferred
• Ecommerce experience, preferred
• SAP knowledge, a plus
• Project management experience
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills
• Effective management of time and multi‑tasking
• Ability to work independently and with others

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.