Reverse Logistics Account Manager

Bertelsmann-Jobs; Pleasant Prairie (WI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Tuition reimbursement

Job summary

Arvato is seeking an Account Manager to lead a Customer Service team and own P&L for a high-tech client’s reverse logistics program.

You will act as the key client contact, ensure SLAs, and drive continuous improvement across the supply chain while coordinating with IT, Finance, and other departments to meet SLA targets and financial objectives.

Qualifications

• Bachelor's degree in Supply Chain Management or Business is required.
• Minimum 3 years of Account Management, Program Management, or Customer Service Management.
• Experience in product refurbishment or production.
• Experience in managing a team.
• Assertive, analytical and able to establish priorities.

Responsibilities

• Act as key client contact and build strong working relations with decision makers.
• Ensure SLAs are met and monitored per contractual agreement.
• Collaborate with operations management and quality assurance.
• Manage the material management and procurement function of the refurbishment program.
• Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing and rewarding.
• Manage financial objectives and reporting including invoicing, forecasting, and budgeting.
• Coordinate interfaces among internal departments to enable successful operation of the scope.
• Lead new process development and continuous improvement across the supply chain.
• Prepare for Business Reviews to report on daily operations, SLAs, and project implementations.

Skills

Account management

Team leadership

P&L ownership

Process improvement

Education

Bachelor's degree in Supply Chain Management or Business

Job description

Arvato is hiring a customer relationship-driven Account Manager to manage our reverse logistics services for a high-tech client. In this role, you will lead a team of Customer Service Representatives, have P&L ownership, supervise program execution and changes to the scope of the program. You will apply your technical and operational knowledge to continuously improve reverse logistics processes. Maintaining good communication and working relationship with clients as well as key decision-makers internally is critical to the success of the company and the client’s expectations. You will also serve as a liaison between the client’s expectations and the operational output to meet or exceed established Service-Level-Agreements (SLAs). Success in this role will be determined by achieving key targets related to financial performance, timely service, scope control and growth.

YOUR TASKS

• Act as key client contact and build strong working relations with decision makers
• Ensure SLAs are met and monitored per contractual agreement
• Closely collaborate with operations management and quality assurance
• Manage the material management and procurement function of the refurbishment program
• Provide efficient customer service through daily management of the Customer Service Team including motivating, coaching, problem solving, recognizing and rewarding
• Manage financial objectives and reporting including gathering data for invoicing, preparing invoices, financial forecasting, and participating in annual budgeting process
• Ensure a smooth interface among all internal departments (Service Delivery, IT, Finance, Customs/Trade, Transport and all other operating entities involved) to enable a successful implementation or operation of the agreed scope of the business
• Lead new process development and continuous improvement throughout the supply chain to meet quality standards
• Participate and prepare for weekly/monthly/quarterly Business Reviews to report on day-to-day business, SLAs, and project implementations

Qualifications

• Bachelor's degree in Supply Chain Management or Business (or comparable work experience)
• Proven track record of min. 3 years of Account Management, Program Management, or Customer Service Management
• Experience in product refurbishment or production
• Experience in managing a team
• Assertive, analytical and able to establish priorities

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here .

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

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