Reverse Logistics Manager

Arvato; Louisville (KY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Insurance

401(k) match

Paid time off

FSAs

Tuition reimbursement

Commuter benefits

Employee development

Job summary

Arvato is seeking a Reverse Logistics Manager in Louisville, KY to lead a client-focused team delivering on SLAs. You will manage daily operations, ensure resources are available, and maintain strong client and internal stakeholder relationships.

Ideal candidates have 5+ years in Customer Service Management/Account Management, excellent communication, and a proven ability to prioritize in a fast-paced environment. Experience in reverse logistics and SAP/Excel is preferred.

Qualifications

• BA/BS degree or equivalent experience.
• Minimum five years in customer service management/account management.
• Able to work in a demanding, problem-solving environment.
• Excellent communication skills.
• Assertive, analytical and able to set priorities.
• Experience in customer service management/reverse logistics in a supply chain.
• Advanced Excel skills preferred.
• Good working knowledge of SAP preferred.
• Strong analytical skills preferred.

Responsibilities

• Lead, hire, train and evaluate a team of Client Service Representatives and coach for high-quality service.
• Develop and maintain strong client relationships and act as liaison between client expectations and operations to meet SLAs.
• Manage operational reporting for each client, including data for invoicing and monthly volume forecasts.
• Establish and maintain relationships with key decision makers across departments to align client needs and business goals.
• Review SOWs, monitor daily activities to meet SLAs and review weekly scorecards to track performance.

Skills

Customer Service Leadership

Analytical skills

Communication

Prioritization

Education

Bachelor's degree

Tools

SAP

Excel

Job description

Job Description

As a Reverse Logistics Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.

Responsibilities

• Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service.
• Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs.
• Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes.
• Establish and maintain well-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals.
• Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance.

Qualifications

• B.A. or B.S. degree or equivalent work experience.
• Minimum five years Customer Service Management/Account Management experience.
• Must be able to work in a demanding, problem‑solving orientated environment.
• Excellent communication skills.
• Must be assertive, analytical and able to establish priorities.
• Customer Service Management/Account Management/Reverse Logistics experience working in a Supply Chain environment preferred.
• Advanced Excel skill preferred.
• Good working knowledge of SAP preferred.
• Strong analytical skills preferred.

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.