Logistics Specialist

Arvato; Louisville (KY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with company matching

Paid Time Off

Flexible Spending Accounts

Employee Assistance Program

Ongoing employee development opportunities

Job summary

A leading service provider is seeking a Service Delivery Representative in Louisville, KY, to manage customer accounts and ensure service level agreements are met. Responsibilities include preparing reports, handling order management, and providing customer support. Ideal candidates will have at least two years of customer service experience and advanced skills in Microsoft Excel, along with strong organizational and communication abilities. The role offers comprehensive benefits, including medical, 401(k) matching, and employee development opportunities.

Qualifications

• At least two years of Customer Service Experience.
• Intermediate to advanced experience in Excel required.
• Ability to work in a fast-paced, changing environment.

Responsibilities

• Manage customer accounts, ensuring service level agreements (SLAs) are met.
• Prepare and maintain status reports and modify schedules.
• Handle order management and customer support for both international and domestic clients.

Skills

Customer Service Experience

Microsoft Office (Excel, PowerPoint, Power BI)

Project Management

Strong Organizational Skills

Effective Multi-tasking

Strong Verbal and Written Communication Skills

Education

High School Diploma or equivalent, college degree preferred

Tools

SAP

Job description

Service Delivery Representative

Join to apply for the Service Delivery Representative role at Arvato.

The Service Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Your Tasks

• Assist and back up the US material planner
• Enter the purchase requisitions for all non-spare parts items
• Absorb the consumable parts tracking portion of the shipments/inventory tracking/spending from the material planner
• Work closely with the receiving department to confirm incoming deliveries
• Manage device shipments: inbound device delivery approvals, and outbound shipment verifications, PO requests, SAP entries, etc.
• Assist with productivity file preparation
• Manage line validation and PVT files for NPI activities
• Perform assigned health checks
• Assist with BOM management
• Assist with other items as needed

Your Profile

• At least two years of Customer Service Experience
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
• High School Diploma or equivalent, but college degree, preferred
• Must display initiative and flexibility to work in a fast-paced, changing environment
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience, preferred
• Ecommerce experience, preferred
• SAP knowledge, a plus
• Project management experience
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills
• Effective management of time and multi-tasking
• Ability to work independently and with others

We Offer

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.