Reverse Logistics Specialist

Arvato Direct Services Potsdam GmbH; Louisville (KY); On-site; USD 52,000 - 72,000; Full time

Job summary

Arvato Direct Services Potsdam GmbH is seeking a Reverse Logistics Specialist to manage customer accounts, ensuring SLAs are met and supporting order management for international and domestic clients.

You will work with the Account Manager, optimize processes, and provide data-driven insights using Excel, Power BI, and SAP in a fast-paced logistics environment.

Qualifications

• At least two years of customer service experience.
• Proficient in Microsoft Office; Excel experience required.
• High School diploma or equivalent; college degree preferred.
• Strong communication and organizational skills.
• Ability to work in fast-paced environment and multi-task.

Responsibilities

• Inventory management and control; monitor order processing.
• Prepare status reports and maintain client communications.
• Manage order status, stock updates, and client inquiries.
• Support Account Manager with data and problem resolution.
• Participate in business reviews and coordinate with operations.

Skills

Customer Service Skills

Communication Skills

Analytical Skills

Time Management

Education

High School Diploma or equivalent

College degree preferred

Tools

Microsoft Office

Power BI

PowerPoint

SAP

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally.

Job Description

The Reverse Logistics Specialist will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem‑solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.

Responsibilities

• Inventory Management & Control:
  • Create deliveries daily and monitor order processing.
  • Monitor stock availability to ensure timely order clearance.
  • Support account and purchasing team to troubleshoot order issues.
  • Manage inventory updates, promotional planning, customer return cases, and inbound planning.
  • Communicate with customers on order status and expected delivery dates.
  • Prepare and maintain status reports for client, management, and internal communications.
  • Oversee customer accounts to ensure SLAs are met.
  • Assist the Account Manager in providing data, advice, and resolving problems.
• Process Optimization & Documentation:
  • Continuous involvement and support with departmental process improvements.
• Business Reviews & Client Consultation:
  • Participate in business reviews with the customer.
• Operational Leadership & Oversight:
  • Work closely with operations to ensure program requirements are met.

Qualifications

• At least two years of Customer Service Experience
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required
• High School Diploma or equivalent; college degree preferred
• Must display initiative and flexibility to work in a fast-paced, changing environment
• Microsoft Office experience in PowerPoint and Power BI
• 3PL, Supply Chain, Logistics or similar experience preferred
• SAP knowledge, a plus
• Strong organizational skills
• Solid analytical ability
• Strong verbal and written communication skills
• Effective management of time and multi-tasking
• Ability to work independently and with others

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training

EEO Statement

We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.