Reverse Logistics Manager

Arvato Direct Services Potsdam GmbH; Louisville (KY); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life

401(k) with company match

Paid time off

Flexible Spending Accounts

Employee assistance

Job summary

Arvato is a leading global 3PL service provider in supply chain management and e-commerce. We seek a Reverse Logistics Manager in Louisville to oversee a client service team and ensure SLA performance while maintaining strong client relationships.

You will manage daily operations, coordinate with internal stakeholders, and drive reporting for invoicing and forecasting. Strong leadership, analytical skills, and experience in a supply chain setting are essential.

Qualifications

• Minimum five years Customer Service Management/Account Management experience.
• Experience in a demanding, problem solving oriented environment.
• Strong analytical skills and ability to prioritize.

Responsibilities

• Lead, hire, train and evaluate a team of Client Service Representatives, ensuring motivation and coaching to deliver high quality service.
• Develop and maintain strong communication with clients, acting as liaison between client expectations and operational output to meet or exceed SLAs.
• Manage operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes.
• Establish and maintain internal relationships with key decision makers across departments to align on client needs and goals.
• Review SOWs, monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance.

Skills

Analytical skills

Advanced Excel

Problem solving

Assertive

Education

B.A. or B.S. degree or equivalent

Tools

SAP

Job description

Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries.

We work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally. Working at Arvato means: Together, we’re on it.

Job Description

As a Reverse Logistics Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.

Responsibilities

• Lead, hire, train and evaluate a team of Client Service Representatives, ensuring that they are motivated, recognized and coached to deliver high quality service.
• Develop and maintain strong communication and working relationships with clients, acting as the liaison between client expectations and operational output to meet or exceed SLAs.
• Manage the operational reporting for each client, including data gathering for invoicing and forecasting monthly volumes.
• Establish and maintain well-coordinated internal relationships with key decision makers across the organization in various departments, ensuring alignment on client needs and business goals.
• Review Customer Statements of Work (SOWs), monitor daily activities to ensure SLAs are met, and review weekly scorecards to track performance.

Qualifications

• B.A. or B.S. degree or equivalent work experience.
• Minimum five years Customer Service Management/Account Management experience.
• Must be able to work in a demanding, problem solving orientated environment.
• Must be assertive, analytical and able to establish priorities.
• Customer Service Management/Account Management/Reverse Logistics experience working in a Supply Chain environment preferred.
• Advanced Excel skill preferred.
• Good working knowledge of SAP preferred.
• Strong analytical skills preferred.

Additional Information

• Medical, Dental, Vision, Life Insurance, and Disability Pay.
• 401(k) with company matching up to 6%.
• Paid Time Off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance, pet insurance, and more.
• Employee Assistance Program.
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.

Equal Opportunity Employer. We are an equal opportunity employer.