Reverse Logistics Specialist | SLA-Driven Ops & Inventory

Apply now!; Louisville (KY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) matching

Paid Time Off

Paid Holidays

Flexible Spending Accounts

Employee Assistance Program

Tuition reimbursement

Job summary

Arvato is a global 3PL service provider specializing in supply chain management and e-commerce. The Reverse Logistics Specialist will manage customer accounts, SLA adherence, reports, and order/inventory activities for international and domestic clients.

You will support the Account Manager with data, troubleshoot issues, and drive process improvements within a fast-paced environment, working with cross-functional teams including operations and purchasing.

Qualifications

• At least two years of Customer Service Experience.
• At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel required.
• High School Diploma or equivalent, but college degree, preferred.
• Must display initiative and flexibility to work in a fast-paced, changing environment.
• Proficiency in PowerPoint and Power BI.
• 3PL, Supply Chain, Logistics or similar experience, preferred.
• SAP knowledge is a plus.
• Strong verbal and written communication skills.
• Strong organizational skills and analytical ability.
• Ability to work independently and with others.

Responsibilities

• Create deliveries daily and monitor order processing.
• Monitor stock availability to ensure timely order clearance.
• Support account and purchasing team to troubleshoot order issues.
• Manage inventory updates, promotional planning, customer return cases, and inbound planning.
• Communicate with customers on order status and expected delivery dates.
• Prepare and maintain status reports for client, management, and internal communications.
• Oversee customer accounts to ensure SLAs are met.
• Assist the Account Manager in providing data, advice, and resolving problems.
• Continuous involvement and support with departmental process improvements.
• Participate in business reviews with the customer.
• Work closely with operations to ensure program requirements are met.

Skills

Communication

Analytical ability

Organization

Time management

Multitasking

Initiative

Teamwork

Independent work

Education

High School Diploma or equivalent

College degree preferred

Tools

Excel

PowerPoint

Power BI

SAP

Job description

Arvato is a global 3PL service provider specializing in supply chain management and e-commerce. The Reverse Logistics Specialist will manage customer accounts, SLA adherence, reports, and order/inventory activities for international and domestic clients.

You will support the Account Manager with data, troubleshoot issues, and drive process improvements within a fast-paced environment, working with cross-functional teams including operations and purchasing.