Reverse Logistics Coordinator

Coatesgroup; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Annual market-competitive bonus

Flexible work options

Global Wellness paid day off

Give Back Day for community service

Job summary

Coatesgroup is seeking a Reverse Logistics Coordinator in Chicago, IL. The position focuses on efficient recovery and disposition of returned goods, enhancing sustainability and cost efficiency.

The ideal candidate will manage returns and collaborate with multiple partners, ensuring seamless operational execution while prioritizing safety and compliance. Benefits include a competitive bonus and wellness initiatives.

Qualifications

• 2–4 years logistics, warehouse, or reverse logistics operations experience.
• Hands-on experience with returns/RMA processes and basic disposition routing.
• Familiarity with freight documentation and basic transportation concepts.

Responsibilities

• Manage returns, RMAs, recalls, and disposition workflows.
• Collaborate with 3PLs, carriers, and repair centers.
• Maintain accurate system records and support audits.

Skills

Detail-oriented

Strong organizational skills

Good communication skills

Basic analytical skills

Team player

Comfortable in fast-paced environments

Computer proficiency with Microsoft applications

Tools

Microsoft Excel

WMS/ERP

Job description

Reverse Logistics Coordinator

Be part of our next chapter and drive efficient recovery and disposition of returned and non-conforming goods to reduce waste, maximize value, and minimize financial impact. Through accurate execution, fast turnaround, and strong cross‑functional and 3PL collaboration, the role improves cost efficiency, service reliability, and sustainability outcomes.

Responsibilities

• Returns & RMA Operations: Execute and manage returns, RMAs, recalls, and disposition workflows in line with established procedures.
• Vendor & Partner Coordination: Collaborate daily with 3PLs, carriers, repair centers, and recycling vendors to ensure timely pickup, processing, and final disposition.
• Issue Management & Escalation: Triage operational exceptions and elevate complex or systemic issues to the Reverse Logistics Specialist.
• Data Accuracy & Inventory Control: Maintain accurate system records (RMAs, inventory status, disposition codes) and support cycle counts, audits, and inventory investigations.
• Logistics & Reporting: Process transportation documentation, support freight consolidation, and deliver regular KPI and operational reports (turnaround time, recovery rates, volumes, costs).
• Continuous Improvement & Compliance: Contribute to process improvements and cross‑functional initiatives while ensuring adherence to safety, regulatory, and environmental requirements.

Desired Skills & Attributes

• Detail‑oriented, reliable, and process‑driven.
• Strong organizational skills and ability to prioritize under pressure.
• Good verbal and written communication; able to escalate clearly and early.
• Basic analytical skills to produce and interpret operational metrics.
• Team player with a service orientation and willingness to execute tactical tasks.
• Comfortable working in a fast‑paced operational environment and supporting change initiatives.
• Computer proficiency with all Microsoft applications.

Requirements

• 2–4 years logistics, warehouse, or reverse logistics operations experience.
• Hands‑on experience with returns/RMA processes, basic disposition routing, and 3PL coordination.
• Proficient in Microsoft Excel and Outlook; experience with WMS/ERP or returns modules preferred.
• Familiarity with freight documentation and basic transportation concepts across North America.
• Exposure to sustainability/product recovery initiatives is a plus.
• Strong interpersonal skills and ability to manage multiple stakeholders.

Benefits

The benefits include an annual market‑competitive bonus program and our “Thrive Program,” which offers a suite of flexible work options to ensure you never miss an important life or work moment. Thrive also provides dedicated time to prioritize health and wellbeing (virtual yoga or meditation sessions), a Global Wellness paid day off to recharge, and a “Give Back Day” to make an impact in the community.

Equal Opportunity Employer

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).